Unable to backup open file

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IDLSYS
Posts: 1
Joined: Mon Sep 02, 2013 11:45 am

Unable to backup open file

Post by IDLSYS » Mon Sep 02, 2013 11:51 am

I have just bought this product as I did read that it would backup open files.
It backs up all the files on the workstation except for the Outlook.pst file
The error is Code 33 - the process cannot access the file because another process has locked a portion of the file.
Please can you let me know how I can back up the outlook files. ????

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Unable to backup open file

Post by Support » Tue Sep 03, 2013 1:59 pm

Hi,

Backing up open files has the following limitations: It works
- only on Windows XP or newer
- only for users with administrator access rights to copy open files
- only on local hard drives
- only on NTFS formatted partitions
- only if the VSS (Volume Shadow Service) is running and it is properly configured

If all of the above are true and still cannot backup open files please see: http://www.backup4all.com/download/pdf/ ... ervice.pdf

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