Missing Files in FTP Backup

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R_Edwards
Posts: 31
Joined: Thu Aug 26, 2010 2:47 pm

Missing Files in FTP Backup

Post by R_Edwards » Fri Feb 18, 2011 2:19 pm

I run Backup4All to backup to an FTP site to Mode = Mirror with the following options (Fast Mirror checked, Remove excluded or deleted files from backup checked). Under Advanced I have Use local catalogs checked. Because of the amount of data I can't use the Test after backup option. Plus I have Backup4All email me if it has any warnings or errors.

I was in need of a method to compare the files (here on our Server against those on the FTP site) and found an inexpensive Diff utility. It revealed some missing files. Then I opened Backup4All and ran a manual test and below is the report:

================================================================================
[2/16/2011 9:26:58 AM] Backup4all Professional Edition 4.5.236
[2/16/2011 9:26:58 AM] Starting test on "Job1" for backup number 583 at 2/16/2011 9:26:58 AM

[2/16/2011 9:27:01 AM] /array1/Backup/ ... /Pictures/Adobe/ OK
[2/16/2011 9:27:01 AM] /array1/Backup/ ... /Pictures/Microsoft Clip Organizer/ OK
[2/16/2011 9:27:01 AM] Downloading the file "/array1/Backup/ ... /Pictures/Microsoft Clip Organizer/Sepac Gear.png" (FTP) : OK
[2/16/2011 9:27:01 AM] Compute CRC32 for "C:\Documents ... \Pictures\Microsoft Clip Organizer\Sepac Gear.png" : 8D01832

[2/16/2011 9:27:06 AM] Error: Folder " ... \Favorites\" not found in backup, skipped.
[2/16/2011 9:27:07 AM] Error: File " ... \Favorites\Stone Cat Café.url" not found in backup, skipped.
[2/16/2011 9:27:07 AM] Error: File " ... \Favorites\3rd Battalion — 172nd.url" not found in backup, skipped.
[2/16/2011 9:27:07 AM] Error: File " ... \Favorites\Garmin. We'll Take You There.™.url" not found in backup, skipped.

Test finished at 2/16/2011 9:27:10 AM, 9 file(s) and 12 folder(s) tested, 4 error(s) and 0 warning(s) found
================================================================================
[NOTE: I shortened the folder names above with 3 dots ... to reduce the length]

FYI: Our FTP site is a 1TB Buffalo TeraStation

I found the problem. The FTP site is Linux and our server is Windows. The FTP site does not like special characters in the file name.

So how can I correct these missing files?

I tried to manually FTP one or two files and ran the test again. So for the time being I am going to each user and helping them to rename to problem files.

Support
Posts: 1492
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Missing Files in FTP Backup

Post by Support » Mon Feb 21, 2011 5:32 pm

Hi,

The solution for now on is to use an FTP server that can handle such files.
What was the name of these files in destination?

R_Edwards
Posts: 31
Joined: Thu Aug 26, 2010 2:47 pm

Re: Missing Files in FTP Backup

Post by R_Edwards » Wed Feb 23, 2011 4:06 pm

Switching FTP hardware is NOT a solution or possible.

Below is a screen capture. Red color = match / Blue color = error <NOT matched>
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Support
Posts: 1492
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Missing Files in FTP Backup

Post by Support » Wed Feb 23, 2011 4:55 pm

Hi,

See if you can configure the FTP server to handle such characters.

R_Edwards
Posts: 31
Joined: Thu Aug 26, 2010 2:47 pm

Re: Missing Files in FTP Backup

Post by R_Edwards » Tue Mar 08, 2011 4:26 pm

Well I checked the FTP Box (a 1TB Buffalo TeraServer with (4) 250MB drives setup with RAID). I could not find any setting. Looks like I'll have to print a listing of the differences and work with each staff person to rename the problem files. After checking it is less than 12 files or folders per staff person times 9 (staff), so thats not to bad.

Thanks for your input

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