"Hanging" sending email

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fullbore
Posts: 67
Joined: Tue Sep 27, 2011 9:53 pm

"Hanging" sending email

Post by fullbore »

Backup4All is hanging sending the email at the end of the backup.

The email is sent successfully as the server log demonstrates-

2011-11-08 00:29:38.985 tcpserver: ok 32534 mail.redbus.holtain.net:217.146.107.39:25 kirsti.crosswell.holtain.net:46.33.145.132::3717
2011-11-08 00:29:38.991 jgreylist[32534]: 46.33.145.132: OK known
2011-11-08 00:29:44.051 qmail-smtpd[32534]: MFCHECK pass [46.33.145.132] fullbore.com
2011-11-08 00:29:44.856 qmail-smtpd[32534]: Received-SPF: pass (mail.redbus.holtain.net: SPF record at fullbore.com designates 46.33.145.132 as permitted sender)
2011-11-08 00:29:44.856 qmail-smtpd[32534]: MAIL FROM:<backup@fullbore.com>
2011-11-08 00:29:44.878 qmail-smtpd[32534]: validrcptto [46.33.145.132] RCPT TO: kendl@fullbore.com
2011-11-08 00:29:44.878 qmail-smtpd[32534]: validrcptto [46.33.145.132] trying: kendl@fullbore.com
2011-11-08 00:29:44.878 qmail-smtpd[32534]: validrcptto [46.33.145.132] found: kendl@fullbore.com
2011-11-08 00:29:45.485 tcpserver: end 32534 status 0

Adrian (Softland)
Posts: 1714
Joined: Wed Dec 16, 2009 12:46 pm

Re: "Hanging" sending email

Post by Adrian (Softland) »

Hi,

What version of Backup4all do you use and what Windows version?
Is the backup log attached to email?
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

fullbore
Posts: 67
Joined: Tue Sep 27, 2011 9:53 pm

Re: "Hanging" sending email

Post by fullbore »

This is v4.6.257 on XP Pro SP3

The log is attached to the email

I've tried to upolad a screenshot, but can't-
Could not upload attachment to ./files/3607_b0554ca37b7e217aeb6b85a832d9cb36

Niamh

Adrian (Softland)
Posts: 1714
Joined: Wed Dec 16, 2009 12:46 pm

Re: "Hanging" sending email

Post by Adrian (Softland) »

Hi,

Please download the latest version of Backup4all 4.6.260.
Is the log attached to email?
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

fullbore
Posts: 67
Joined: Tue Sep 27, 2011 9:53 pm

Re: "Hanging" sending email

Post by fullbore »

Same with 4.6.260

And the log is attached to the email that is sent.

Niamh

fullbore
Posts: 67
Joined: Tue Sep 27, 2011 9:53 pm

Re: "Hanging" sending email

Post by fullbore »

Recording at the server end the email exchange seems to terminate properly, this is with the encoded log stripped out-

2011-11-17 00:26:16.159 tcpserver: pid 25886 from 46.33.145.132
2011-11-17 00:26:16.188 tcpserver: ok 25886 mail.redbus.holtain.net:217.146.107.39:25 kirsti.crosswell.holtain.net:46.33.145.132::1141
2011-11-17 00:26:16.193 jgreylist[25886]: 46.33.145.132: OK known
2011-11-17 00:26:21.217 25886 > 220 mail.redbus.holtain.net NO UCE ESMTP

2011-11-17 00:26:21.243 25886 < EHLO kirsti

2011-11-17 00:26:21.243 25886 > 250-mail.redbus.holtain.net NO UCE

2011-11-17 00:26:21.243 25886 > 250-STARTTLS

2011-11-17 00:26:21.243 25886 > 250-SIZE 83886084

2011-11-17 00:26:21.243 25886 > 250-PIPELINING

2011-11-17 00:26:21.243 25886 > 250 8BITMIME

2011-11-17 00:26:21.271 25886 < MAIL FROM:<backup@fullbore.com>

2011-11-17 00:26:21.272 qmail-smtpd[25886]: MFCHECK pass [46.33.145.132] fullbore.com
2011-11-17 00:26:22.078 qmail-smtpd[25886]: Received-SPF: pass (mail.redbus.holtain.net: SPF record at fullbore.com designates 46.33.145.132 as permitted sender)
2011-11-17 00:26:22.078 qmail-smtpd[25886]: MAIL FROM:<backup@fullbore.com>
2011-11-17 00:26:22.078 25886 > 250 ok

2011-11-17 00:26:22.101 25886 < RCPT TO:<kendl@fullbore.com>

2011-11-17 00:26:22.102 qmail-smtpd[25886]: validrcptto [46.33.145.132] RCPT TO: kendl@fullbore.com
2011-11-17 00:26:22.102 qmail-smtpd[25886]: validrcptto [46.33.145.132] trying: kendl@fullbore.com
2011-11-17 00:26:22.102 qmail-smtpd[25886]: validrcptto [46.33.145.132] found: kendl@fullbore.com
2011-11-17 00:26:22.102 25886 > 250 ok

2011-11-17 00:26:22.125 25886 < DATA

2011-11-17 00:26:22.126 25886 > 354 go ahead

2011-11-17 00:26:22.181 25886 < MIME-Version: 1.0

2011-11-17 00:26:22.181 25886 < Date: Thu, 17 Nov 2011 00:26:15 +0000

2011-11-17 00:26:22.181 25886 < X-Mailer: Chilkat Software Inc (http://www.chilkatsoft.com)

2011-11-17 00:26:22.181 25886 < X-Priority: 3 (Normal)

2011-11-17 00:26:22.181 25886 < To: kendl@fullbore.com

2011-11-17 00:26:22.181 25886 < From: backup@fullbore.com

2011-11-17 00:26:22.181 25886 < return-path: backup@fullbore.com

2011-11-17 00:26:22.181 25886 < Reply-To: backup@fullbore.co+
2011-11-17 00:26:22.181 25886 < m

2011-11-17 00:26:22.181 25886 < subject: [Backup4all Professional 4] "Full" executed successfully

2011-11-17 00:26:22.181 25886 < Content-Type: multipart/mixed;

2011-11-17 00:26:22.181 25886 < boundary="----=_chilkat_c68_585d_3bd34acb.5edec20d_.MIX"

2011-11-17 00:26:22.181 25886 < Message-ID: <CHILKAT-MID-f98892b4-90d3-45a4-b6e7-fd2caec2bc30@kirsti>

2011-11-17 00:26:22.181 25886 <

2011-11-17 00:26:22.181 25886 < This is a multi-part m+
2011-11-17 00:26:22.181 25886 < essage in MIME format.

2011-11-17 00:26:22.181 25886 <

2011-11-17 00:26:22.181 25886 < ------=_chilkat_c68_585d_3bd34acb.5edec20d_.MIX

2011-11-17 00:26:22.181 25886 < Content-Type: text/plain;

2011-11-17 00:26:22.181 25886 < charset="utf-8"

2011-11-17 00:26:22.181 25886 < Content-Transfer-Encoding: base64

2011-11-17 00:26:22.181 25886 <

2011-11-17 00:26:22.181 25886 < QmFja3VwICJGdWxsIiBjb21wbGV0ZWQgc3VjY2Vzc2Z1bGx5IGF0ICIxNy8xMS8yMDExIDAw

2011-11-17 00:26:22.181 25886 < OjI2OjE1IiB3aXRob3V0IGVy+
2011-11-17 00:26:22.181 25886 < cm9ycyBvciB3YXJuaW5ncy4NClNlZSBsb2cgZmlsZSAiQzpc

2011-11-17 00:26:22.181 25886 < RG9jdW1lbnRzIGFuZCBTZXR0aW5nc1xLZW4gRGFsemllbFxBcHBsaWNhdGlvbiBEYXRhXFNv

2011-11-17 00:26:22.181 25886 < ZnRsYW5kXEJhY2t1cDRhbGwgUHJvZmVzc2lvbmFsIDRcTG9nc1xGdWxsXzIwMTExMTE3MDAw

2011-11-17 00:26:22.181 25886 < MjEyLmJhY2t1cC5sb2ciIGZvciBtb3JlIGluZm9ybWF0aW9uLg==

2011-11-17 00:26:22.181 25886 <

2011-11-17 00:26:22.181 25886 < --+
2011-11-17 00:26:22.181 25886 < ----=_chilkat_c68_585d_3bd34acb.5edec20d_.MIX

2011-11-17 00:26:22.181 25886 < Content-Type: application/octet-stream;

2011-11-17 00:26:22.181 25886 < name="Full_20111117000212.backup.log"

2011-11-17 00:26:22.181 25886 < Content-Transfer-Encoding: base64

2011-11-17 00:26:22.181 25886 < Content-Disposition: attachment;

2011-11-17 00:26:22.181 25886 < filename="Full_20111117000212.backup.log"

2011-11-17 00:26:22.684 25886 < ZQAuAGMAbwBtACIADQAKAA==

2011-11-17 00:26:22.684 25886 <

2011-11-17 00:26:22.684 25886 < ------=_chilkat_c68_585d_3bd34acb.5edec20d_.MIX--

2011-11-17 00:26:22.684 25886 <

2011-11-17 00:26:22.684 25886 < .

2011-11-17 00:26:22.692 25886 > 250 ok 1321489582 qp 25890

2011-11-17 00:26:22.716 25886 < QUIT

2011-11-17 00:26:22.716 25886 > 221 mail.redbus.holtain.net NO UCE

2011-11-17 00:26:22.716 tcpserver: end 25886 status 0
2011-11-17 00:26:22.716 25886 > [EOF]
2011-11-17 00:26:22.716 tcpserver: status: 0/40

fullbore
Posts: 67
Joined: Tue Sep 27, 2011 9:53 pm

Re: "Hanging" sending email

Post by fullbore »

Just to note that we have 3 systems running backup4all, all XP Pro SP3 and the hang only happens on one of them.

Niamh

Adrian (Softland)
Posts: 1714
Joined: Wed Dec 16, 2009 12:46 pm

Re: "Hanging" sending email

Post by Adrian (Softland) »

Hi,

Do you have the same problem if you don't attach the log?
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

fullbore
Posts: 67
Joined: Tue Sep 27, 2011 9:53 pm

Re: "Hanging" sending email

Post by fullbore »

Yes, still hangs.

Niamh

Adrian (Softland)
Posts: 1714
Joined: Wed Dec 16, 2009 12:46 pm

Re: "Hanging" sending email

Post by Adrian (Softland) »

Hi,

Can you give us access to your computer to see what the problem is?
Please send an email to support[at]backup4all[dot]com to see when we can connect.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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