FTP backup Hang

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dubej00
Posts: 10
Joined: Thu Jan 10, 2013 5:36 pm

FTP backup Hang

Post by dubej00 » Thu Jan 10, 2013 5:43 pm

Hello,

I recently change my destination FTP server for ftp://www.onlinefilefolder.com (Godaddy online storage service)

Since that change, I'm unable to backup to this server : Backup4all freeze immediatly.

With the same parameters and using FileZilla, I get connected to the FTP server without problem.

I have the latest version of 4.8 under Windows 8.

Thanks!

Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: FTP backup Hang

Post by Support » Fri Jan 11, 2013 9:51 am

Hi,

Please send me the last backup log for that job to support[at]backup4all[dot]com

dubej00
Posts: 10
Joined: Thu Jan 10, 2013 5:36 pm

Re: FTP backup Hang

Post by dubej00 » Fri Jan 11, 2013 11:29 am

There is not log, it freeze at the very beginning of the backup...

Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: FTP backup Hang

Post by Support » Mon Jan 14, 2013 8:41 am

Hi,

Can you create me a temporary account on your FTP server and send me the details by email?
I want to see what the problem is.

Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: FTP backup Hang

Post by Support » Tue Jan 15, 2013 2:40 pm

Hi,

We found the problem and we will fix it.

dubej00
Posts: 10
Joined: Thu Jan 10, 2013 5:36 pm

Re: FTP backup Hang

Post by dubej00 » Sat Jan 19, 2013 8:23 pm

Thanks. When will you release the next version?

Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: FTP backup Hang

Post by Support » Mon Jan 21, 2013 7:14 am

Hi,

I cannot tell you exactly when the new release will be made.

dubej00
Posts: 10
Joined: Thu Jan 10, 2013 5:36 pm

Re: FTP backup Hang

Post by dubej00 » Tue Mar 12, 2013 1:12 pm

Two months have passed since I submit this bug. When will you deliver a new update? I really need it...

Thanks!

Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: FTP backup Hang

Post by Support » Thu Mar 14, 2013 9:11 am

Hi,

I cannot tell you exactly when the new release will be made. We are working to add some new features.

dubej00
Posts: 10
Joined: Thu Jan 10, 2013 5:36 pm

Re: FTP backup Hang

Post by dubej00 » Fri Jul 05, 2013 6:07 pm

I'm a little bit disappointed : now there is no more hang, but the backup failed after 20 minutes.

Only one very small file is backuped and the "test" folder is created ont the FTP server, but it is empty.

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