Evaluating B4All for purchase and getting errors

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iacyclone
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Joined: Wed Sep 01, 2010 12:55 am

Evaluating B4All for purchase and getting errors

Post by iacyclone » Wed Sep 01, 2010 1:04 am

Hello, I downloaded the 30 day trial to evaluate the features before I make the purchase. I have run a full backup and an incremental and both seem to work well. I am having 1 problem working with the resulting .zip file that was created but the backup job. My goal is to periodically copy the file manually to an external USB drive and take offsite. I am using WIndows Server 2003 and am getting two errors when working with the file from WIndows Explorer.

#1 When I right click on the file I get an error stating, "This page has an unspecified security flaw. Would you like to continue?" If I click Yes, I get the right click pop-up menu. If I click no I don't.

#2 Assuming I click Yes to error #1, I get the right click popup menu and select copy. Then I select the folder on my external hard drive and click paste and I get the following error, "Cannot copy filename. The parameter is incorrect".

Anyone have any ideas? I like the features of this software but if the basic task of a file copy does not work, it is a deal breaker.

Thanks,
Steve

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Re: Evaluating B4All for purchase and getting errors

Post by Support » Wed Sep 01, 2010 10:28 am

Hi,

Is the path on the destination drive a long one? What about the file name length?
What is the size of the zip file?

iacyclone
Posts: 4
Joined: Wed Sep 01, 2010 12:55 am

Re: Evaluating B4All for purchase and getting errors

Post by iacyclone » Wed Sep 01, 2010 4:06 pm

The destination drive path to manually copy the files to and name is similar to the following: x:\backups\2010_08_31\2010_08_31_data_full-d.zip where x:\ is a mounted USB hard drive and the backup .zip file resides on a mounted NAS drive z:\...

The size of the .zip files I am trying to copy are between 5 GB and 20 GB. I get the same errors on all of them.

Steve

Support
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Re: Evaluating B4All for purchase and getting errors

Post by Support » Thu Sep 02, 2010 10:32 am

Hi,

Can you send us a screenshot with the message you receive?

iacyclone
Posts: 4
Joined: Wed Sep 01, 2010 12:55 am

Re: Evaluating B4All for purchase and getting errors

Post by iacyclone » Thu Sep 02, 2010 1:04 pm

Images are attached.
Attachments
2.JPG
Error #2
2.JPG (9.27 KiB) Viewed 1524 times
1.JPG
Error #1
1.JPG (9.44 KiB) Viewed 1524 times

Support
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Re: Evaluating B4All for purchase and getting errors

Post by Support » Fri Sep 03, 2010 8:24 am

Hi,

Do you have the same problem if you try to copy the file using Total commander or a similar application?

iacyclone
Posts: 4
Joined: Wed Sep 01, 2010 12:55 am

Re: Evaluating B4All for purchase and getting errors

Post by iacyclone » Fri Sep 03, 2010 11:42 am

I tired doing a copy in the command window and get the same error.

Support
Posts: 1458
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Evaluating B4All for purchase and getting errors

Post by Support » Mon Sep 06, 2010 12:44 pm

Hi,

Please make sure the destination drive is formatted as NTFS.

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