Error code problem
Where can I get info on what the error codes mean? Is there some document on how to read the logs?
A recent mirror backup of mine resulted in the following error codes and I can't figure out what the problem is:
[12/3/2018 3:30:19 PM] Preparing shadow copy
[12/3/2018 3:30:39 PM] Shadow copy created for drives C:
[12/3/2018 4:03:36 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-24.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup.
[12/3/2018 4:06:13 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-26.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup.
[12/3/2018 4:08:48 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-29.QDF-backup
Destination error (code 23). Data error (cyclic redundancy check). (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup.
What does it mean "Device not ready"? And why are the warnings for the Destination? Why is the destination file path repeated twice with each warning?
A recent mirror backup of mine resulted in the following error codes and I can't figure out what the problem is:
[12/3/2018 3:30:19 PM] Preparing shadow copy
[12/3/2018 3:30:39 PM] Shadow copy created for drives C:
[12/3/2018 4:03:36 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-24.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup.
[12/3/2018 4:06:13 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-26.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup.
[12/3/2018 4:08:48 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-29.QDF-backup
Destination error (code 23). Data error (cyclic redundancy check). (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup.
What does it mean "Device not ready"? And why are the warnings for the Destination? Why is the destination file path repeated twice with each warning?
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- Posts: 1944
- Joined: Wed Dec 16, 2009 12:46 pm
Re: Error code problem
Hi,
We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com
We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com
Re: Error code problem
I can't attach the log file. I get the error "invalid file extension". the extension is .log.
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- Posts: 1944
- Joined: Wed Dec 16, 2009 12:46 pm
Re: Error code problem
Hi,
Please send us the log file by email. It should accept any file extension.
If the file is too large, please put it into a zip archive.
Please send us the log file by email. It should accept any file extension.
If the file is too large, please put it into a zip archive.
Re: Error code problem
I tried adding it as a txt file, but again it was rejected. It's only 18 Kb. What's the email address?
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- Posts: 1944
- Joined: Wed Dec 16, 2009 12:46 pm
Re: Error code problem
The email address is: support[at]backup4all[dot]com
Please replace [at] with "@" and [dot] with "."
Please replace [at] with "@" and [dot] with "."