Error code problem

john9210 · Post by **john9210** » Wed Dec 05, 2018 3:13 pm

Where can I get info on what the error codes mean? Is there some document on how to read the logs?

A recent mirror backup of mine resulted in the following error codes and I can't figure out what the problem is:
[12/3/2018 3:30:19 PM] Preparing shadow copy
[12/3/2018 3:30:39 PM] Shadow copy created for drives C:
[12/3/2018 4:03:36 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-24.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-24.QDF-backup.
[12/3/2018 4:06:13 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-26.QDF-backup
Destination error (code 21). The device is not ready. (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-26.QDF-backup.
[12/3/2018 4:08:48 PM] Warning: Skipping file C:\My work\Backups\Quicken\John-2018-10-29.QDF-backup
Destination error (code 23). Data error (cyclic redundancy check). (F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup). F:\My Work Backup\My Work\C\My work\Backups\Quicken\John-2018-10-29.QDF-backup.

What does it mean "Device not ready"? And why are the warnings for the Destination? Why is the destination file path repeated twice with each warning?

Post by **Adrian (Softland)** » Fri Dec 07, 2018 1:34 pm

Hi,

We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com

john9210 · Post by **john9210** » Fri Dec 07, 2018 2:49 pm

I can't attach the log file. I get the error "invalid file extension". the extension is .log.

Post by **Adrian (Softland)** » Mon Dec 10, 2018 12:04 pm

Hi,

Please send us the log file by email. It should accept any file extension.
If the file is too large, please put it into a zip archive.

john9210 · Post by **john9210** » Mon Dec 10, 2018 1:41 pm

I tried adding it as a txt file, but again it was rejected. It's only 18 Kb. What's the email address?

Post by **Adrian (Softland)** » Tue Dec 11, 2018 2:09 pm

The email address is: support[at]backup4all[dot]com
Please replace [at] with "@" and [dot] with "."

Shopping Cart

Backup4all Forum