desktop icons disappear after backup

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JEFerris
Posts: 1
Joined: Sat Dec 10, 2011 10:36 pm

desktop icons disappear after backup

Post by JEFerris »

Hello forum,
This is related to Windows 7 and is for a client who needs backup of all documents.
They frequently place docs on the desktop, so that location needs to be included.
Following a first backup, I noticed all user-related icons have disappeared.
Note the icons from the "All Users" "Desktop" location have not disappeared.
That folder was not included in backup.
Can anyone suggest what I might need to do to make sure this does not happen again?
And apologies for simply assuming it must be caused by the backup.
Details:
- purchased install of Backup4All Pro
- backup is a Mirror of local folders to a location "C:\Backups"
- local folders include ...\Users\<multiple>\Desktop\ plus each "My Documents" and "My Pictures"
- most other settings are as per default
Regards,
James

Adrian (Softland)
Posts: 1718
Joined: Wed Dec 16, 2009 12:46 pm

Re: desktop icons disappear after backup

Post by Adrian (Softland) »

Hi,

Please note Backup4all does not change the source files, so it cannot be Backup4all who caused the problem.
We never had such problems here.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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