could not back up open/in use quickbooks files!

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arnie
Posts: 3
Joined: Wed Dec 14, 2011 1:35 pm

could not back up open/in use quickbooks files!

Post by arnie »

I thought this would do open file backups, or do I need a plug in?

Adrian (Softland)
Posts: 1702
Joined: Wed Dec 16, 2009 12:46 pm

Re: could not back up open/in use quickbooks files!

Post by Adrian (Softland) »

Hi,

Backing up open files has the following limitations: It works
- only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008
- only for users with administrator access rights to copy open files
- only on local hard drives
- only on NTFS formatted partitions
- only if the VSS (Volume Shadow Service) is running and it is properly configured
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

enjoyfebruary
Posts: 1
Joined: Fri Sep 07, 2012 5:32 pm

Re: could not back up open/in use quickbooks files!

Post by enjoyfebruary »

I am having the same issue. Here is my setup

Internal disk to Internal Disk
Mirror backup
SBS 2011 Standard
VSS WORKING
Quickbooks 2012
I am full admin for the server and all drives
Opened Backup4all as admin
Tried restarting VSS service and manually creating a new Shadow Copy.
Using Backup4all v4.8
Still no luck.

This would really not be good if a user leaves a file open by accident and basically stalling the whole backup until the next morning. Could you please look into this.

Adrian (Softland)
Posts: 1702
Joined: Wed Dec 16, 2009 12:46 pm

Re: could not back up open/in use quickbooks files!

Post by Adrian (Softland) »

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com

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