could not back up open/in use quickbooks files!

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arnie
Posts: 3
Joined: Wed Dec 14, 2011 1:35 pm

could not back up open/in use quickbooks files!

Post by arnie » Wed Dec 14, 2011 1:39 pm

I thought this would do open file backups, or do I need a plug in?

Support
Posts: 1471
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: could not back up open/in use quickbooks files!

Post by Support » Wed Dec 14, 2011 3:22 pm

Hi,

Backing up open files has the following limitations: It works
- only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008
- only for users with administrator access rights to copy open files
- only on local hard drives
- only on NTFS formatted partitions
- only if the VSS (Volume Shadow Service) is running and it is properly configured

enjoyfebruary
Posts: 1
Joined: Fri Sep 07, 2012 5:32 pm

Re: could not back up open/in use quickbooks files!

Post by enjoyfebruary » Fri Sep 07, 2012 5:36 pm

I am having the same issue. Here is my setup

Internal disk to Internal Disk
Mirror backup
SBS 2011 Standard
VSS WORKING
Quickbooks 2012
I am full admin for the server and all drives
Opened Backup4all as admin
Tried restarting VSS service and manually creating a new Shadow Copy.
Using Backup4all v4.8
Still no luck.

This would really not be good if a user leaves a file open by accident and basically stalling the whole backup until the next morning. Could you please look into this.

Support
Posts: 1471
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: could not back up open/in use quickbooks files!

Post by Support » Mon Sep 10, 2012 6:28 am

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com

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