Cannot Upload File

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1RV34
Posts: 2
Joined: Tue Jul 16, 2013 10:43 am

Cannot Upload File

Post by 1RV34 »

I keep getting these error and I can't resolve it, what can I do?
Here are (partly) my last 3 logs:

Data Online_20130713233000.backup.log:
[13-7-2013 23:30:18] Folders found to backup: 0
[13-7-2013 23:30:18] Files found to backup: 3 (2,02 GB)

[13-7-2013 23:30:18] Preparing shadow copy
[13-7-2013 23:30:22] Could not create Volume Shadow Copy. Locked files will not be copied.

[13-7-2013 23:30:22] Archiving files to 42_HAPEK-HP_Users.zip

[0:06:36] Saving backup catalog "C:\Users\Hapek\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\Data Online.bkc"
[14-7-2013 0:37:05] Error: Backup aborted. Reason:
Cannot upload file "C:\Users\Hapek\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\Data Online.bkc" to "/{0B3F29CD-CF3C-49D9-8D36-443047365DFD}" (FTP).


Total number of files added to backup: 3
Total number of folders added to backup: 0
Total size of files added to backup: 2,02 GB (uncompressed), 1,13 GB (compressed)

--------------------------------------------------------------------------------

Data Online_20130714233000.backup.log:
[14-7-2013 23:30:39] Performing full backup because the size of all increments (4,04 GB) exceeds 50 % of last full backup size
[14-7-2013 23:30:58] Total folders found to backup: 4.656
[14-7-2013 23:30:58] Total files found to backup: 82.976
[14-7-2013 23:31:02] Folders found to backup: 4.656
[14-7-2013 23:31:02] Files found to backup: 82.976 (7,42 GB)

[14-7-2013 23:31:02] Preparing shadow copy

[14-7-2013 23:31:28] Archiving files to 43_HAPEK-HP_Users.zip

[14-7-2013 23:37:43] Archiving files to 43_C.zip

[1:29:03] Saving backup catalog "C:\Users\Hapek\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\Data Online.bkc"
[15-7-2013 1:59:45] Error: Backup aborted. Reason:
Cannot upload file "C:\Users\Hapek\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\Data Online.bkc" to "/{185306DD-49B4-404F-A61F-CA9E9729A774}" (FTP).


Total number of files added to backup: 82976
Total number of folders added to backup: 4656
Total size of files added to backup: 7,42 GB (uncompressed), 4,74 GB (compressed)

--------------------------------------------------------------------------------

Data Online_20130715233000.backup.log:
[15-7-2013 23:30:03] Creating the list of files to backup
[15-7-2013 23:30:20] Folders found to backup: 0
[15-7-2013 23:30:20] Files found to backup: 5 (2,03 GB)

[15-7-2013 23:30:20] Preparing shadow copy

[15-7-2013 23:30:46] Archiving files to 44_HAPEK-HP_Users.zip

[15-7-2013 23:36:56] Archiving files to 44_C.zip

[0:07:27] Saving backup catalog "C:\Users\Hapek\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\Data Online.bkc"
[16-7-2013 0:38:03] Error: Backup aborted. Reason:
Cannot upload file "C:\Users\Hapek\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\Data Online.bkc" to "/{3D2BEBF5-34BD-4F82-B00C-CEF4CCE5DE06}" (FTP).


Total number of files added to backup: 5
Total number of folders added to backup: 0
Total size of files added to backup: 2,03 GB (uncompressed), 1,13 GB (compressed)

Adrian (Softland)
Posts: 1714
Joined: Wed Dec 16, 2009 12:46 pm

Re: Cannot Upload File

Post by Adrian (Softland) »

Hi,

Can you please send me a complete backup log to support[at]backup4all[dot]com ?

1RV34
Posts: 2
Joined: Tue Jul 16, 2013 10:43 am

Re: Cannot Upload File

Post by 1RV34 »

Sent it with subject 'Cannot Upload File'.

BigHairyGobbler
Posts: 3
Joined: Fri Aug 13, 2021 2:48 pm

Re: Cannot Upload File

Post by BigHairyGobbler »

I think Backup4All tech support is responsive and helpful but they rarely post the answer to people's issues or questions in the forums and prefer to work offline via email or PM. That renders your forums nearly useless as solutions are rarely posted and we have to rely on tech support instead of each other and past fix actions.

Adrian (Softland)
Posts: 1714
Joined: Wed Dec 16, 2009 12:46 pm

Re: Cannot Upload File

Post by Adrian (Softland) »

Hi,

We ask for users logs and we prefer them on the email, which is easier for users (some logs could be very large) and it's also confidential. There could be cases when the discussion continues via email and the forum post is not updated.
In this case, I could not found the email sent by the user.

I will also ask you to send us the complete backup log for your backup job, to see what the problem is. Email address: support[at]backup4all[dot]com
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

BigHairyGobbler
Posts: 3
Joined: Fri Aug 13, 2021 2:48 pm

Re: Cannot Upload File

Post by BigHairyGobbler »

Of course, but it'd be nice if the troubleshooting could be done in the forums so everyone could benefit. This would lessen the number of times tech support has to get involved as we could benefit from other's solutions.

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