Backup stuck on Update Catalog after backup

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waynehooper
Posts: 12
Joined: Wed May 21, 2014 3:11 pm

Backup stuck on Update Catalog after backup

Post by waynehooper »

I have noticed that my backups are getting stuck on the "update catalog" part of the backup. Strange thing is that it seems to affect Seagate USB drives more than WD.

I did a new backup (Mirror backup +- 680GB). When I ran the job an hour later, the catalog update took over 2hrs to run (only 40 files ). I could not stop the job and had to kill all application processes to stop it.

The catalog file is too large to email (48mb) - I can send to you via wetransfer if that is ok

Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Hi,

We fixed the problem. Please download the latest release 9.7.624 from our website:
https://download.backup4all.com/downloa ... p-full.exe
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

waynehooper
Posts: 12
Joined: Wed May 21, 2014 3:11 pm

Re: Backup stuck on Update Catalog after backup

Post by waynehooper »

Thank you, that's fixed the problem

Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Hi,

Thanks for the feedback.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

JennaB
Posts: 1
Joined: Thu Sep 01, 2022 1:10 am

Re: Backup stuck on Update Catalog after backup

Post by JennaB »

I've got latest update 9.8 and this problem NOT fixed!! I too have a Seagate external HD and been on the update catalog for probably about same time, 2 hours, maybe more. Making this an insult to injury, finally did resolve issue of spontaneous lockout/shutdowns (was the laptop battery, just took it out), so would REALLY like this resolved like right Now.

Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Dear JennaB

The problem you have might be from a different cause. In order to investigate it, please send us the last backup log and the .bkc catalog file to support[at]backup4all[dot]com
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

MSM_IT
Posts: 1
Joined: Tue Sep 27, 2022 12:57 pm

Re: Backup stuck on Update Catalog after backup

Post by MSM_IT »

Hi,

I'm also getting the same issue where it gets stuck at Update catalog. I have the back up going to a Synology NAS DS1821+. Any assistance will be appreciated.

Thank you,

Juan

Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Hi,

Please send us the last backup log and the .bkc catalog file to support[at]backup4all[dot]com
If the files are large, please compress them or send them using wetransfer.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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