Backup4all Forum

I have noticed that my backups are getting stuck on the "update catalog" part of the backup. Strange thing is that it seems to affect Seagate USB drives more than WD.

I did a new backup (Mirror backup +- 680GB). When I ran the job an hour later, the catalog update took over 2hrs to run (only 40 files ). I could not stop the job and had to kill all application processes to stop it.

The catalog file is too large to email (48mb) - I can send to you via wetransfer if that is ok

Hi,

We fixed the problem. Please download the latest release 9.7.624 from our website:
https://download.backup4all.com/downloa ... p-full.exe

Thank you, that's fixed the problem

Hi,

Thanks for the feedback.

I've got latest update 9.8 and this problem NOT fixed!! I too have a Seagate external HD and been on the update catalog for probably about same time, 2 hours, maybe more. Making this an insult to injury, finally did resolve issue of spontaneous lockout/shutdowns (was the laptop battery, just took it out), so would REALLY like this resolved like right Now.

Dear JennaB

The problem you have might be from a different cause. In order to investigate it, please send us the last backup log and the .bkc catalog file to support[at]backup4all[dot]com

Hi,

I'm also getting the same issue where it gets stuck at Update catalog. I have the back up going to a Synology NAS DS1821+. Any assistance will be appreciated.

Thank you,

Juan

Hi,

Please send us the last backup log and the .bkc catalog file to support[at]backup4all[dot]com
If the files are large, please compress them or send them using wetransfer.