Backup stuck on Update Catalog after backup

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waynehooper
Posts: 12
Joined: Wed May 21, 2014 3:11 pm

Backup stuck on Update Catalog after backup

Post by waynehooper »

I have noticed that my backups are getting stuck on the "update catalog" part of the backup. Strange thing is that it seems to affect Seagate USB drives more than WD.

I did a new backup (Mirror backup +- 680GB). When I ran the job an hour later, the catalog update took over 2hrs to run (only 40 files ). I could not stop the job and had to kill all application processes to stop it.

The catalog file is too large to email (48mb) - I can send to you via wetransfer if that is ok

Adrian (Softland)
Posts: 1788
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Hi,

We fixed the problem. Please download the latest release 9.7.624 from our website:
https://download.backup4all.com/downloa ... p-full.exe
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

waynehooper
Posts: 12
Joined: Wed May 21, 2014 3:11 pm

Re: Backup stuck on Update Catalog after backup

Post by waynehooper »

Thank you, that's fixed the problem

Adrian (Softland)
Posts: 1788
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Hi,

Thanks for the feedback.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

JennaB
Posts: 1
Joined: Thu Sep 01, 2022 1:10 am

Re: Backup stuck on Update Catalog after backup

Post by JennaB »

I've got latest update 9.8 and this problem NOT fixed!! I too have a Seagate external HD and been on the update catalog for probably about same time, 2 hours, maybe more. Making this an insult to injury, finally did resolve issue of spontaneous lockout/shutdowns (was the laptop battery, just took it out), so would REALLY like this resolved like right Now.

Adrian (Softland)
Posts: 1788
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck on Update Catalog after backup

Post by Adrian (Softland) »

Dear JennaB

The problem you have might be from a different cause. In order to investigate it, please send us the last backup log and the .bkc catalog file to support[at]backup4all[dot]com
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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