Bitlocker-encrypted removable drive won't unlock

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jason_uk
Posts: 3
Joined: Wed Jun 20, 2018 11:06 am

Bitlocker-encrypted removable drive won't unlock

Post by jason_uk » Mon Dec 17, 2018 10:32 am

I have Backup4All 7.4 running on Windows 2008 R2, backing up to a removable USB hard drive which has full-disk bitlocker encryption enabled. In the 'manage bitlocker' settings for the drive, I have turned on 'automatic unlocking for this drive on this computer', and this works fine when I log into the computer. Backup4All is scheduled to run in the standard way with the same (administrator) user that I log on with. But the backup job aborts every time with the error "The data drive specified is not set to automatically unlock on the current computer and cannot be unlocked automatically."

Any ideas how I can get it to unlock the drive automatically? Thanks.

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Re: Bitlocker-encrypted removable drive won't unlock

Post by Support » Tue Dec 18, 2018 1:34 pm

Hi,

Backup4all scheduler runs as a service. It does not login as you do normally.
You need to unlock the drive using a command line before the backup execution, if Bitlocker allows you to do that.

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