Scheduled jobs not happening

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brains
Posts: 6
Joined: Thu Apr 08, 2021 10:59 am

Scheduled jobs not happening

Post by brains »

All my scheduled jobs have stopped working for the last couple of weeks. When I look at the schedule for any task it shows a User name that is non-existant. If I change the name and input the password, it seems to be ignored. I can run the jobs manually, but how do I override the user login details? My suspicion is that it all stopped working after a recent version Update.

Adrian (Softland)
Posts: 1804
Joined: Wed Dec 16, 2009 12:46 pm

Re: Scheduled jobs not happening

Post by Adrian (Softland) »

Hi,

Do you have the same problem if you delete the existing tasks and create a new one for the current user?
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

brains
Posts: 6
Joined: Thu Apr 08, 2021 10:59 am

Re: Scheduled jobs not happening

Post by brains »

I haven't tried that - but will do. Currently all my tasks run manually, but when I try to add a schedule iI get an Access Denied error. I am not clear as to which Access is the issue. I am backing up to a network drive.

brains
Posts: 6
Joined: Thu Apr 08, 2021 10:59 am

Re: Scheduled jobs not happening

Post by brains »

Just tried that and it is working. But that means all my Jobs will have to be recreated and a full backup run initiated - many 100GBs of data. Is there no shortcut?

Adrian (Softland)
Posts: 1804
Joined: Wed Dec 16, 2009 12:46 pm

Re: Scheduled jobs not happening

Post by Adrian (Softland) »

Hi,

I asked you to recreate the scheduled tasks from Backup Properties->Scheduler
Not the actual backup jobs.

Just recreating the scheduled tasks from Backup Properties will not run the entire backup again.
They only trigger the backup execution.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

brains
Posts: 6
Joined: Thu Apr 08, 2021 10:59 am

Re: Scheduled jobs not happening

Post by brains »

If I try and add the schedule to an existing task, that's when I get the Access is Denied error, so the schedule never gets added.

Adrian (Softland)
Posts: 1804
Joined: Wed Dec 16, 2009 12:46 pm

Re: Scheduled jobs not happening

Post by Adrian (Softland) »

Hi,

That means there is a permission issue with the Task Scheduler folder.
Please go to Control Panel->Administrative Tools->Task Scheduler.

Open Task Scheduler Library->Softland
Delete "Backup4all 9" folder from there.
Then restart Backup4all and try again to schedule an existing backup job.
Do you still get the error?
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

brains
Posts: 6
Joined: Thu Apr 08, 2021 10:59 am

Re: Scheduled jobs not happening

Post by brains »

Hi Adrian

At last! I could see all the originally scheduled tasks, but having the wrong User id. Once deleted it now seems I can add a schedule back to each job. Thanks for persisting with this.

Adrian (Softland)
Posts: 1804
Joined: Wed Dec 16, 2009 12:46 pm

Re: Scheduled jobs not happening

Post by Adrian (Softland) »

Hi,

I'm glad the problem is fixed.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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