can not backup from NAS to local disk

[noel.y]

Hi Support,

I'm getting an error backing up from a NAS (shared folder) to local disk.
When I try to manually copy using windows explorer to local disk is ok, which means the UNC path is valid.
I tried mapping the shared folder to drive, but is says can not find drive when backing up.

See below error log using UNC path. I also attached an image of the path and files I'm trying to backup. Thanks.


[2017/7/6 18:25:24] Backup4all 6.3.278
[2017/7/6 18:25:24] C:\Program Files (x86)\Softland\Backup4all 6\bBackup.exe /GUI {11111111-1111-1111-1111-222222222222} /JOB {57BAD365-C2D2-4642-8F17-D3D69C113FD9}
[2017/7/6 18:25:24] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[2017/7/6 18:25:24] Operating system: Windows 7 Enterprise (Build )
Processor[0] : Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz
Processor[1] : Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz
Processor[2] : Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz
Processor[3] : Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz
Physical memory (free/total) : 30092 MB/32645 MB
User : BEA-PC\BEA
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : 中文(简体，中国)
Installed antiviruses:
No antivirus detected

[2017/7/6 18:25:24] Opening file "C:\Users\BEA\AppData\Roaming\Softland\Backup4all 6\Backup4all.hst"
[2017/7/6 18:25:24] Starting backup for "BEA BACKUP PBX01" at 2017/7/6 18:25:24
[2017/7/6 18:25:24] Backup Summary:
General:
Name: BEA BACKUP PBX01
Tags:
Description:
Ini file: C:\Users\BEA\AppData\Roaming\Softland\Backup4all 6\Jobs\{57BAD365-C2D2-4642-8F17-D3D69C113FD9}.ini
Destination:
Destination type: Local hard drive
Drive: C:
Folder: C:\Users\BEA\Documents\My Backup4all\
Catalog: C:\Users\BEA\Documents\My Backup4all\BEA BACKUP PBX01.bkc
Source(s):
\\10.139.64.15\balch-recorder-02\2017\01\08
[Network]
Filters:
Main:
Include filter:
Include all files.
Exclude filter:
Exclude no files.
Backup type:
Type: Full
Use block backup: No
Save storage space: No
Clear archive bit: No
Compression:
Compression level: medium
Do not compress files of type: *.zip|*.rar|*.mp3|*.avi|*.7z|*.gif|*.png|*.jpeg|*.jpg|*.mpg|*.gz|*.gzip|*.mov|*.swf|*.WAV
Always use temporary folder to create zip files: No
Use alternate zipping mode: No
Password: no password
Zip split size: Automatic
Create independent splits: No
Advanced settings:
Backup:
Use local catalog: Yes
Compress catalog in destination: No
Test after backup: Yes
Delete sources after successful backup: No
Remove files with errors from catalog: Yes
Verify backup before execution No
Ask for backup label before execution: No
Backup open files: Yes
Store temporary catalog data in memory: Yes
Smart file scanning mode: Yes
Only if the previous backup ran in the last 0 day 1 hours
Backup execution priority: Normal priority
Actions:
Action before backup: not enabled
Action after backup: not enabled
Comparison:
Comparison criteria: [Size, Date modified, Date created, Read-Only, Archived, Hidden, System]
Sounds: not enabled
Emails: not enabled
Scheduler:
Abort backup when source drives are not available: No

[2017/7/6 18:25:24] Checking backup destination (Local hard drive)
[2017/7/6 18:25:24] Opening file "C:\Users\BEA\AppData\Roaming\Softland\Backup4all 6\Catalogs\BEA BACKUP PBX01.bkc"
[2017/7/6 18:25:24] Checking if the drives of the sources exist
[2017/7/6 18:25:24] Creating the list of files to backup
[2017/7/6 18:25:24] Opening file ":memory:"
[2017/7/6 18:25:24] Cannot use USN journal for this backup. Reason: The backup type is Full
[2017/7/6 18:25:24] Folders found to backup: 0
[2017/7/6 18:25:24] Files found to backup: 1 (0 bytes)

[2017/7/6 18:25:24] Preparing shadow copy
[2017/7/6 18:25:24] There are no source drives that support Volume Shadow Copy.
Backup aborted. Reason:
All the files and folders have been skipped. Nothing to backup.
Next scheduled backup: Not scheduled
Backup aborted after 0 second(s) at 2017/7/6 18:25:24 with 1 error(s), 0 warning(s)

[Adrian (Softland)]

Hi,

1. Please download the latest version of Backup4all 6.5.373
2. Run Backup4all as administrator with right click on Backup4all.exe and select "Run as administrator" option.