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- Posts: 2
- Joined: Mon Jun 16, 2014 9:18 am
Backup4All ver 4 has frozen
I purchased this ver 4 on 14/06/13 and installed it. Worked OK.
On 25/02/14 you invited me to install ver 5 which I did. Then a notice came up saying I had to pay extra.
I was disappointed as I had been using ver 4 for only 6 months.
I tried to uninstall ver 5. It failed to uninstall.
But ver 4 continued to work.
Last week ver 4 froze: it would load to memory but not show itself. I used taskMan to remove it.
Try to run it again. Same problem.
I looked in the Taskman Service and see Backup4All5Srv is installed. (a mismatch?)
I uninstalled ver 4 and reinstalled. Same frozen problem.
Tried again to uninstall ver 5. The uninstall program (ver 5.0 build 390) hangs and does nothing.
Now I am stuck with no backup.
Please advise me?
Thanks,
Russell Belding
On 25/02/14 you invited me to install ver 5 which I did. Then a notice came up saying I had to pay extra.
I was disappointed as I had been using ver 4 for only 6 months.
I tried to uninstall ver 5. It failed to uninstall.
But ver 4 continued to work.
Last week ver 4 froze: it would load to memory but not show itself. I used taskMan to remove it.
Try to run it again. Same problem.
I looked in the Taskman Service and see Backup4All5Srv is installed. (a mismatch?)
I uninstalled ver 4 and reinstalled. Same frozen problem.
Tried again to uninstall ver 5. The uninstall program (ver 5.0 build 390) hangs and does nothing.
Now I am stuck with no backup.
Please advise me?
Thanks,
Russell Belding
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- Posts: 2
- Joined: Mon Jun 16, 2014 9:18 am
Re: Backup4All ver 4 has frozen
Thanks to support.
The problem was my PC had a USB drive connected and b4All was having trouble with it. Trying to read it in some manner and failing. Removing the USB drive allowed the program to proceed.
The problem was my PC had a USB drive connected and b4All was having trouble with it. Trying to read it in some manner and failing. Removing the USB drive allowed the program to proceed.