Backup4All ver 4 has frozen

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Russell Belding
Posts: 2
Joined: Mon Jun 16, 2014 9:18 am

Backup4All ver 4 has frozen

Post by Russell Belding » Mon Jun 16, 2014 10:02 am

I purchased this ver 4 on 14/06/13 and installed it. Worked OK.
On 25/02/14 you invited me to install ver 5 which I did. Then a notice came up saying I had to pay extra.
I was disappointed as I had been using ver 4 for only 6 months.
I tried to uninstall ver 5. It failed to uninstall.

But ver 4 continued to work.

Last week ver 4 froze: it would load to memory but not show itself. I used taskMan to remove it.
Try to run it again. Same problem.

I looked in the Taskman Service and see Backup4All5Srv is installed. (a mismatch?)

I uninstalled ver 4 and reinstalled. Same frozen problem.
Tried again to uninstall ver 5. The uninstall program (ver 5.0 build 390) hangs and does nothing.

Now I am stuck with no backup.
Please advise me?

Thanks,
Russell Belding

Russell Belding
Posts: 2
Joined: Mon Jun 16, 2014 9:18 am

Re: Backup4All ver 4 has frozen

Post by Russell Belding » Tue Jun 17, 2014 9:22 am

Thanks to support.
The problem was my PC had a USB drive connected and b4All was having trouble with it. Trying to read it in some manner and failing. Removing the USB drive allowed the program to proceed.

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