Backup stuck

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Posts: 1
Joined: Fri Jan 13, 2017 11:43 pm

Backup stuck

Post by wla2000 »

My daily incremental backup has been failing for a couple months, because I changed my password and didn't update the password in my Backup4All backup configuration. So I started the backup manually yesterday evening, and it took about 1.5 hours to backup almost 2 GB of data. I have confirmed that a backup zip file was uploaded to box, and that it contains reasonable data.

After the file was uploaded the job the job status screen shows that the job is 100% done, but it is stuck downloading from the cloud:


I have manually downloaded the file. It is under 1.2 MB in size and bears a date of Jan 19, 2018. It's contents appear to be reasonable and sane.

I aborted the backup. Backup4All appears still to be stuck - it says the job is being cancelled.

Then I restarted my computer and restarted the backup. The backup took a minute or two to verify and backup two new files, then attempted once again to download, and is stuck on that task.

How do I get the backup job to complete?

I have Backup4All version 6.4 Build 320 and Windows 8.1 Pro (Version 6.3 Build 9600)

Edit: Here is an excerpt from the log:

[9/16/2018 10:40:39 AM] Deleting file versions from backup number 130
[9/16/2018 10:40:39 AM] Deleting file versions from backup number 133
[9/16/2018 10:40:39 AM] Deleting file versions from backup number 141
[9/16/2018 11:40:39 AM] [0] GET[210069 ... escription
- Error : 502
<TITLE>Server Connection Closed</TITLE>

<BODY BGCOLOR="white" FGCOLOR="black">
<H1>Server Connection Closed</H1>

<FONT FACE="Helvetica,Arial"><B>
Description: The server requested closed the connection before
the transaction was completed.

HTTP/1.1 502 Server Hangup
[9/16/2018 11:40:39 AM] [0] GET[210069 ... escription
returned 502. Will retry after sleeping 2055
Capture.JPG (22.9 KiB) Viewed 6612 times

Adrian (Softland)
Posts: 1885
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup stuck

Post by Adrian (Softland) »


1. Please download the latest version of Backup4all 6.6.404 from: ... full-6.exe
2. Try to re-authenticate on Box.
3. Run again the backup

If you still have the problem, please send us the last backup log to support[at]backup4all[dot]com.

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