VscSrv2008.exe crashes

net_user · Post by **net_user** » Thu Jul 29, 2010 7:06 am

Guest wrote:hi,
i just installed 214. problem still exists, additionally my windows 7 32 bit freezes each time backup4all is preparing the shadow copy and i have the endless "preparing shadow copy"...
can you please let me know, where i can download an older version (before 213) which works?
oliver

There is always a bug in a fresh version released, so I try to keep the one which works and has no major issues. I think the developer should keep in mind that most of the time users complain about VSS bugs and this is the part which must be tested on several OS and computers before they release. I will not download updates until the developer states VSS bug has been fixed for 64 bit systems and users will confirm that.

Post by **Adrian (Softland)** » Thu Jul 29, 2010 8:58 am

Hi,

We tested Backup4all on all working OS (both 32 and 64 bit) and it works fine here.
Many clients confirmed the problem was fixed.
However, please note we are interested to find if there are new particular situations which cause any problem so we can fix it.

Please make sure the Volume shadow copy service from Start-> is started and set to manual.
Please follow these steps:
1. Download and extract DebugView from http://download.sysinternals.com/Files/DebugView.zip.
2. Start DebugView
3. Start Backup4all and run the backup.
4. Send us: the debug log, the backup log (from View->Job Logs->Last backup log) and also the backup catalog bkc file (from View->Open Folder->Catalog folder).
Put the files into a zip archive and send them to support[at]backup4all[dot]com.

hamasaki · Post by **hamasaki** » Fri Jul 30, 2010 6:56 pm

I can confirm also that the issue still exists in the latest version. I`m running the 32 bit version of Windows7.

Oliver · Post by **Oliver** » Sat Jul 31, 2010 1:44 pm

ok, i have just sent my debug log and the catalog as requested.
hope you can find the problem.

thx
oliver

valsons · Post by **valsons** » Mon Aug 02, 2010 7:09 am

I am running W7 and after three backups the VscSXrv2008.exe message appeared

Valsons · Post by **Valsons** » Tue Aug 03, 2010 8:33 am

valsons wrote:I am running W7 and after three backups the VscSXrv2008.exe message appeared

I have downloaded the new release # 214, and my problem with vscsrv2008 has gone away. Thanks!!!

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