The Program's settings drive cannot be accessed

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Mondriaan
Posts: 10
Joined: Sat Dec 11, 2010 6:21 am

The Program's settings drive cannot be accessed

Post by Mondriaan » Sat Dec 11, 2010 6:30 am

Hello, i have the problem that BU4A not starts up after a restart, when uninstalling and reinstalling the problem still exists, when running an system restore with another backup program i got it at first back but when my system restarted i got the same problem. The program gives the possibility to send an email but does not accept web based mail. The message is as followed.

The program's settings drive cannot be accessed.

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: The Program's settings drive cannot be accessed

Post by Support » Mon Dec 13, 2010 7:43 am

Hi,

We found the problem and we will fix it. It seems the latest Windows update for XP introduced this problem.

Mondriaan
Posts: 10
Joined: Sat Dec 11, 2010 6:21 am

Re: The Program's settings drive cannot be accessed

Post by Mondriaan » Mon Dec 13, 2010 8:28 am

Oke thanks for your reply, i find BU4A very usefull.

sw_bckup
Posts: 1
Joined: Tue Dec 14, 2010 7:21 pm

Re: The Program's settings drive cannot be accessed

Post by sw_bckup » Tue Dec 14, 2010 7:25 pm

I have the same Problem....
I had deinstalled the programm, and now installed the latest Version ... same Problem...

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: The Program's settings drive cannot be accessed

Post by Support » Wed Dec 15, 2010 3:37 pm

Hi,

The problem was fixed. Please download the latest version of Backup4all from:
http://www.backup4all.com/download/setup/b4a-pro.exe

Mondriaan
Posts: 10
Joined: Sat Dec 11, 2010 6:21 am

Re: The Program's settings drive cannot be accessed

Post by Mondriaan » Wed Dec 15, 2010 3:54 pm

Great it works thanks. :D

CarolynKrueger
Posts: 1
Joined: Wed Dec 15, 2010 9:00 pm

Re: The Program's settings drive cannot be accessed

Post by CarolynKrueger » Wed Dec 15, 2010 9:18 pm

Hi, thanks for the fast fix. But during the installation I get this message: ;)
The file 'C:\Dokumente und Einstellungen\ck\Lokale Einstellungen\Temp\CT\' is not a valid installation package for the product Backup4All Professional 4. Try to find the installation package b4apro.msi
And then:
The older version of Backup4all Professional cannot be removed. Contact your technical support group
Even when I copy b4apro.msi somewhere else and Browse for it, there is still the same error.
Do I have to uninstall the previous version?

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: The Program's settings drive cannot be accessed

Post by Support » Thu Dec 16, 2010 9:52 am

Hi,

In this case, please uninstall the previous version of Backup4all. It seems the installation cannot continue for some reason.
Please log in using an administrator account and uninstall the previous Backup4all version.
Please note the backup configurations will be preserved.

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