testing stall

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bgrant
Posts: 1
Joined: Wed Jan 18, 2012 9:08 pm

testing stall

Post by bgrant » Wed Jan 18, 2012 9:12 pm

hi there, after starting backup, all went well until it stalled at 99% taking a long time, and then asking for a password for a specific file to test, it never happened before, what should I do?

Support
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Location: Cluj-Napoca, Romania
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Re: testing stall

Post by Support » Fri Jan 20, 2012 10:11 am

Hi,

Do you have the latest version of Backup4all 4.6.260?
Please send us to support[at]backup4all[dot]com the following files:
- the last backup log from View->Job Logs->Last backup log.
- the .bkc catalog file from View->Open Folder->Destination folder.
Put both files into a zip archive.

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