testing stall

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Posts: 1
Joined: Wed Jan 18, 2012 9:08 pm

testing stall

Post by bgrant »

hi there, after starting backup, all went well until it stalled at 99% taking a long time, and then asking for a password for a specific file to test, it never happened before, what should I do?

Adrian (Softland)
Posts: 1919
Joined: Wed Dec 16, 2009 12:46 pm

Re: testing stall

Post by Adrian (Softland) »


Do you have the latest version of Backup4all 4.6.260?
Please send us to support[at]backup4all[dot]com the following files:
- the last backup log from View->Job Logs->Last backup log.
- the .bkc catalog file from View->Open Folder->Destination folder.
Put both files into a zip archive.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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