Starting from scratch after failed backup

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midnytblu
Posts: 8
Joined: Sat Jul 28, 2018 8:55 am

Starting from scratch after failed backup

Post by midnytblu »

Hi,
I have been running a cloud backup for months now and a backup got stuck a few days back so I have to force close it.

Now, succeeding backups start from scratch. Basically, backing everything up again.

Is there a way to resume the previous successful backup session?
Files are still on the cloud but even so, it seems it's not getting detected and it's still backing everything up.

Thank you.

Adrian (Softland)
Posts: 1574
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Starting from scratch after failed backup

Post by Adrian (Softland) »

Hi,

Please send us the last backup log and the .bkc catalog file from the backup destination to support[at]backup4all[dot]com, to see what happened.

midnytblu
Posts: 8
Joined: Sat Jul 28, 2018 8:55 am

Re: Starting from scratch after failed backup

Post by midnytblu »

Hi Adrian,

Unfortunately, I just redid the backup and all is good again.
Once it happened again, I will send those files to support.

Thanks!

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