@ToddBooth
Please try to find what is different when the problem appears as we don't have such problems here.
@GerryB
Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
preparing shadow copy . . . please wait
-
- Posts: 1635
- Joined: Wed Dec 16, 2009 12:46 pm
- Location: Cluj-Napoca, Romania
- Contact:
213 is buggy
Hello.
I have the same issue with Build 213, this is 100% issue with this build since I had no problem with previous one and once I uninstalled 213 and setup the older one I have no problem.
Vista x64, when preparing the shadow copy the program takes about a minute and then VSS crashes and Windows displays a dialog to close the service or debug it.
I have the same issue with Build 213, this is 100% issue with this build since I had no problem with previous one and once I uninstalled 213 and setup the older one I have no problem.
Vista x64, when preparing the shadow copy the program takes about a minute and then VSS crashes and Windows displays a dialog to close the service or debug it.
Re: preparing shadow copy . . . please wait
I'm having the same issue since installing the 213 version. However, the "preparing shadow copies" never finishes on scheduled backups only. If I run it manually the same backup works. I am running Vista x64 with all the latest updates installed. Previous versions work fine, only the 213 version causes the problem.
-
- Posts: 1635
- Joined: Wed Dec 16, 2009 12:46 pm
- Location: Cluj-Napoca, Romania
- Contact:
Re: preparing shadow copy . . . please wait
Hi,
We will make a new release these days and the backup open files feature will be improved.
In the meantime, you can uncheck the "Backup open files" option from Backup Properties->Advanced page.
We will make a new release these days and the backup open files feature will be improved.
In the meantime, you can uncheck the "Backup open files" option from Backup Properties->Advanced page.
-
- Posts: 1635
- Joined: Wed Dec 16, 2009 12:46 pm
- Location: Cluj-Napoca, Romania
- Contact:
Re: preparing shadow copy . . . please wait
Hi,
The new release 4.4.214, including the fix is available for download.
The new release 4.4.214, including the fix is available for download.
Re: preparing shadow copy . . . please wait
hi,
i just installed 214. problem still exists, additionally my windows 7 32 bit freezes each time backup4all is preparing the shadow copy.
please fix it, i will downgrade now...
oliver
i just installed 214. problem still exists, additionally my windows 7 32 bit freezes each time backup4all is preparing the shadow copy.
please fix it, i will downgrade now...
oliver
-
- Posts: 1635
- Joined: Wed Dec 16, 2009 12:46 pm
- Location: Cluj-Napoca, Romania
- Contact:
Re: preparing shadow copy . . . please wait
Hi,
Please send us:
- the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder.
- the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log.
Put the files into a zip archive and send them to support[at]backup4all[dot]com
Please send us:
- the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder.
- the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log.
Put the files into a zip archive and send them to support[at]backup4all[dot]com
Re: preparing shadow copy . . . please wait
I am running Bit Defender Internet Security, backup4all lite, Windows 7 Home Premium 64 bit. I too have the same problem with it hanging on preparing shadow copy. How do I downgrade to a previous version that works?
Re: preparing shadow copy . . . please wait



Re: preparing shadow copy . . . please wait
Hello, i am having the same Issue running Windows 7 Home Premium x64, Bitdefender Internet Security 2010, Backup4all Professional 4.4 Build 214.
Unfortunately, the "Local Catalog" Fix didnt work for me.
Unfortunately, the "Local Catalog" Fix didnt work for me.