Premature end of file reached.

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chriss
Posts: 3
Joined: Fri Jan 17, 2020 8:29 pm

Premature end of file reached.

Post by chriss » Fri Jan 17, 2020 8:56 pm

Hello!

I'm having an issue getting the backup to run successfully. At first I'd notice the premature end of file reached messages, but I'm also seeing the following:

[1/16/2020 8:19:46 PM] Opening file "C:\Users\tspec\AppData\Roaming\Softland\Backup4all 8\Backup4all.hst"
[1/16/2020 8:20:46 PM] Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently
[1/16/2020 8:20:56 PM] Ipc warning: GetRegisteredApps failed : Timeout waiting for a reply to imtRegister 0






I tried to do a test restore today and it's just locking up, even though it completes with warnings. Below is the backup log. I've tried creating another job. I used Smart, then I was trying Full every night, an d now I've got incremental every day but a Full on Friday. This is the end result. I just can't get this backup software to work. Any help or suggestions on the problem would be appreciated.





[1/16/2020 8:19:46 PM] Opening file "C:\Users\tspec\AppData\Roaming\Softland\Backup4all 8\Backup4all.hst"
[1/16/2020 8:20:46 PM] Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently
[1/16/2020 8:20:56 PM] Ipc warning: GetRegisteredApps failed : Timeout waiting for a reply to imtRegister 0
[1/16/2020 8:20:56 PM] Starting backup for "File Backup" at 1/16/2020 8:20:56 PM
[1/16/2020 8:20:56 PM] Backup Summary:
General:
Name: File Backup
Tags:
Description:
Ini file: C:\Users\tspec\AppData\Roaming\Softland\Backup4all 8\Jobs\{606DBB80-AC9F-4A4C-89B7-FE521B69DF3C}.ini
Destination:
Destination type: External hard drive
Drive: E:
Folder: E:\
Catalog: E:\File Backup.bkc
Lock the destination to this external hard drive: No
Enable disk spanning: No
Source(s):
D:\ServerApps
[Local hard drive]
Excluded:
D:\ServerApps\1E76-160411-203646-653-169
D:\ServerApps\Adobe Acrobat XI Standard
D:\ServerApps\Innovative Engineering Services, Inc..QBW
D:\ServerApps\Innovative Engineering Services, Inc..QBW.DSN
D:\ServerApps\Innovative Engineering Services, Inc..QBW.ND
D:\ServerApps\Innovative Engineering Services, Inc..QBW.SearchIndex
D:\ServerApps\Innovative Engineering Services, Inc..QBW.TLG
D:\ServerApps\IPF785 Driver Win7 64bit
D:\ServerApps\iPF785Series-Drv-Win64-490
D:\ServerApps\ksc10.2.434en.exe
D:\ServerApps\MX_D25_PCL6_PS_1505a_English_64bit.exe
D:\ServerApps\QuickBooksAutoDataRecovery
D:\ServerApps\sendEmail-v156-notls
D:\ServerApps\sendEmail-v156-notls.zip
D:\ServerApps\setup10.3.407full_en.exe
D:\Shares
[Local hard drive]
Filters:
Main:
Include filter:
Include all files.
Exclude filter:
Bash on Ubuntu on Windows
( Folder name = '?:\Users\*\AppData\Local\lxss\*')
OR
Hiberfil on System Drive - use as exclude
( File name = 'hiberfil.sys'
AND Folder name = '?:\')
OR
Internet Explorer Cache Files - use as exclude
( Folder name = '?:\Documents and Settings\*\Local Settings\Temporary Internet Files|?:\Users\*\AppData?\Local\Microsoft\Windows\Temporary Internet Files')
OR
Office temporary files
( File name = '~$*.docx|~$*.dotx|~$*.xlsx|~$*.xltx|~$*.ppsx|~$*.pptx|~$*.potx|~$*.sldx|~$*.doc|~$*.dot|~$*.xls|~$*.xlt|~$*.pps|~$*.ppt|~$*.pot|~$*.sld')
OR
Pagefile on System Drive - use as exclude
( File name = 'pagefile.sys'
AND Folder name = '?:\')
OR
Temporary Files - use as exclude
( File name = '*.tmp|*.temp|*.bkc-journal')
OR
Windows Recycle Bin Files - use as exclude
( Folder name = '?:\Recycler|?:\Recycled|?:\$Recycle.Bin')
OR
Windows system files
( Folder name = '%ProgramData%\Microsoft\Crypto\RSA\MachineKeys|%ProgramData%\Microsoft\RAC\StateData|%ProgramData%\Microsoft\Windows|%ProgramData%\Microsoft\Search|%SystemRoot%\Resources\Themes|%SystemRoot%\SoftwareDistribution\DataStore|%SystemRoot%\System32\LogFiles|%LOCALAPPDATA%\Packages|%SystemRoot%\CSC\|%SystemRoot%\SoftwareDistribution\Download|%SystemRoot%\System32\catroot2|%SystemRoot%\winsxs\Temp')
OR
Windows System Restore Files - use as exclude
( Folder name = '?:\System Volume Information')
OR
Windows Temporary Folders - use as exclude
( Folder name = '?:\Windows\Temp|?:\WINNT\Temp|?:\Documents and Settings\*\Local Settings\Temp|?:\Users\*\AppData?\Local\Temp')
OR
Windows.old - folder
( Folder name = '*\Windows.old\*')
Backup type:
Type: Full
Use block backup: No
Save storage space: Limit number of backups to 6
Merge Backups: Yes
Clear archive bit: No
Compression:
Compression level: medium
Do not compress files of type: *.zip|*.rar|*.mp3|*.avi|*.7z|*.gif|*.png|*.jpeg|*.jpg|*.mpg|*.gz|*.gzip|*.mov|*.swf
Always use temporary folder to create zip files: No
Use alternate zipping mode: No
Password: no password
Zip split size: Automatic
Create independent splits: Yes
Advanced settings:
Backup:
Use local catalog: No
Compress catalog in destination: No
Test after backup: Yes
Quick test: No
Delete sources after successful backup: No
Remove files with errors from catalog: No
Verify backup before execution No
Ask for backup label before execution: No
Backup open files: Yes
Store temporary catalog data in memory: Yes
Smart file scanning mode: Yes
Only if the previous backup ran in the last 0 day 1 hours
Backup execution priority: Normal priority
Actions:
Action before backup: not enabled
Action after backup: not enabled
Comparison:
Comparison criteria: [Size, Date modified, Date created, Read-Only, Archived, Hidden, System]
Sounds: not enabled
Emails:
Send emails to: ahsayalert@itservicesaver.net
Attach backup log file to email: Yes
Compress the log file: No
Use HTML format for emails: Yes
Backup messages:
On successful backup send:
On backup with warnings send:
On backup with errors send:
Test messages:
On successful test send:
On test with errors send:
Cleanup messages:
On successful cleanup send:
On cleanup with errors send:
Scheduler:
Abort backup when source drives are not available: No

[1/16/2020 8:20:57 PM] Checking backup destination (External hard drive)
[1/16/2020 8:20:57 PM] Opening file "E:\File Backup.bkc"
[1/16/2020 8:21:03 PM] Checking if the drives of the sources exist
[1/16/2020 8:21:10 PM] Creating the list of files to backup
[1/16/2020 8:21:10 PM] Opening file ":memory:"
[1/16/2020 8:28:46 PM] Folders found to backup: 24
[1/16/2020 8:28:46 PM] Files found to backup: 323 (6.32 GB)

[1/16/2020 8:28:47 PM] Preparing shadow copy
[1/16/2020 8:28:48 PM] Shadow copy created for drives D:

[1/16/2020 8:28:48 PM] Archiving files to 4_D.zip

[1/16/2020 8:47:18 PM] Saving backup catalog "E:\File Backup.bkc"
[1/16/2020 8:47:29 PM] Opening file "E:\File Backup.bkc"

[1/16/2020 8:47:29 PM] Starting test on "File Backup" for backup number 4, the last backup number at 1/16/2020 8:47:29 PM
[1/16/2020 8:47:29 PM] 4 Incremental 1/16/2020 8:20:57 PM 323 6.32 GB
[1/16/2020 8:47:29 PM] Testing content of zip E:\File Backup\4_D.zip
[1/16/2020 8:49:46 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: Premature end of file reached
[1/16/2020 8:49:47 PM] Warning: SQL error - SQLite_Step, disk I/O error (266) (SQL2)
Test finished in 2:18 minute(s) at 1/16/2020 8:49:47 PM, 280 file(s) and 24 folder(s) tested, 0 error(s) and 43 warning(s) found
Total number of files added to backup: 323
Total number of folders added to backup: 24
Total size of files added to backup: 6.32 GB (uncompressed), 4.58 GB (compressed)
Number of files excluded: 60
Number of folders excluded: 10
Next scheduled backup: 1/17/2020 5:18:03 PM
Backup completed in 30:03 minute(s) at 1/16/2020 8:49:48 PM with 0 error(s), 43 warning(s)
[1/16/2020 8:49:48 PM] Sending mail to "email@domain.com"
[1/16/2020 8:50:17 PM] Error: SQL error "m_hStmtSelFoldersDict" - SQLite_Finalize, disk I/O error (266) (SQL04)
[1/16/2020 8:50:27 PM] Ipc warning: Unregister failed : Timeout waiting for a reply to imtUnregister 0

Support
Posts: 1514
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Premature end of file reached.

Post by Support » Mon Jan 20, 2020 12:55 pm

Hi,

1. The "Ipc warning" is about the bservice.exe process of Backup4all. Please make sure that file (located in the Backup4all installation folder) is not blocked by the antivirus/firewall. Put it in the exceptions list and try again.
If you still have the problem, please make sure the Backup4all Service, from Control Panel->Services, is started and it's working properly.

2. For the "Premature end of file reached" problem, please run a scan drive for errors on E: destination drive.
Then open Backup Properties->Compression.
Select the "Always use temporary folder to create zip files" and press Save.
Run again the backup and let us know if you still have the problem.

chriss
Posts: 3
Joined: Fri Jan 17, 2020 8:29 pm

Re: Premature end of file reached.

Post by chriss » Tue Jan 28, 2020 8:17 pm

Hello!

Thanks for the recommendations. The E: drive is showing no errors when I run a chkdsk.
Attempting to repair the catalog as I did just receive a error prompt today that said Catalog is corrupted.
Will check back and finish recommendations after.

Thanks again.

chriss
Posts: 3
Joined: Fri Jan 17, 2020 8:29 pm

Re: Premature end of file reached.

Post by chriss » Thu Jan 30, 2020 8:00 pm

The other day I had ran a repair on the catalog, but again today I'm receiving the same error when I log in that the Catalog is corrupted. So running the repair didn't seem to matter.

Receiving same errors as in above log unfortunately.
I had turned off and uninstalled the anti virus in case it was causing any issues as well.
Backup4all service is showing on and running.
Checkdsk shows no errors on the E: drive.
I also have it selected for Normal compression and to always use temp folder to create zip files.


I have a question, this backup swaps external hard drives for drive E: every Friday, should that make a difference?

Support
Posts: 1514
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Premature end of file reached.

Post by Support » Mon Feb 03, 2020 12:33 pm

Hi,

Please send us the .bkc catalog file which appears to be corrupted, from the backup destination drive.
Put it into a zip archive and send it to: support[at]backup4all[dot]com

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