Padlock icons after restore.

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backupABC
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Joined: Wed Sep 18, 2013 4:53 am

Padlock icons after restore.

Post by backupABC » Wed Sep 18, 2013 5:02 am

Hello. After restoring a couple of files, ALL the Desktop file and folder icons have padlocks on them. It seems that backup4all changed some file/folder attributes for the duration of restore but forgot to undo the change.

Windows 7
BAckup4All Professional 4.6

How do I get rid of the padlocks?

Thank you very much.

Support
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Location: Cluj-Napoca, Romania
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Re: Padlock icons after restore.

Post by Support » Wed Sep 18, 2013 8:41 am

Hi,

Please compare the restored files attributes with the source files attributes. What is different?

backupABC
Posts: 5
Joined: Wed Sep 18, 2013 4:53 am

Re: Padlock icons after restore.

Post by backupABC » Wed Sep 18, 2013 1:12 pm

I don't see any difference.

Please understand that I restored only 4 files. However ALL (1000's of them) files, folders and subfolders on my Desktop have padlocks on them.

Support
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Joined: Wed Dec 16, 2009 12:46 pm
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Re: Padlock icons after restore.

Post by Support » Fri Sep 20, 2013 8:30 am

Hi,

Do you have the same problem if you restore the files to another location?

backupABC
Posts: 5
Joined: Wed Sep 18, 2013 4:53 am

Re: Padlock icons after restore.

Post by backupABC » Mon Sep 23, 2013 4:27 am

No, I haven't seen this problem before. Also, I just tried to reproduce the problem but everything went fine.

Could this be because of an aborted restore? On the first attempt to restore the files I forgot to deselect some directories and stopped the restore operation. I immediately run the restore again and noticed the padlocks all over the desktop. I hope this helps.

Support
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Re: Padlock icons after restore.

Post by Support » Thu Sep 26, 2013 9:29 am

Hi,

I cannot reproduce the problem here.

backupABC
Posts: 5
Joined: Wed Sep 18, 2013 4:53 am

Re: Padlock icons after restore.

Post by backupABC » Sun Sep 29, 2013 8:18 pm

Could you ask the developers if the program does any kind of file locking or ownership changes just before starting the restore operation?

Support
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Re: Padlock icons after restore.

Post by Support » Mon Sep 30, 2013 12:37 pm

Hi,

No, it doesn't make such changes. If the same file name exists, it will be overwritten (if possible, after asking the user), otherwise that file will be skipped.

backupABC
Posts: 5
Joined: Wed Sep 18, 2013 4:53 am

Re: Padlock icons after restore.

Post by backupABC » Mon Sep 30, 2013 4:30 pm

So you are saying that Backup4All doesn't have anything to do with the padlocks?

Support
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Re: Padlock icons after restore.

Post by Support » Wed Oct 02, 2013 2:15 pm

Hi,

That is correct. It seems there is something else causing the problem.

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