-
lk-system
- Posts: 1
- Joined: Mon Jul 31, 2017 1:24 pm
OneDrive Error 401
We have recently bought a professional license and trying to make a backup to OneDrive since the company we work for owns an Office 365 account with 1 TB OneDrive cloud storage.
Unfortunately we encountered some problems during the backup. I tried to make a daily mirror backup but it failed for some reason.
I have backup4all 6.5.373 running on a HP server OS: Windows 2012 R2 hungarian language version
source was a network drive but we tried a local disc too. Didn't work either.
I would like to point out that the connection seems ok when I setup the onedrive account. If I press the test connection the output is: The cloud connection was tested succesfully.
Since I am not sure what to share from the log file, I am just going to put some information here that I think is relevant. I am sure you will request the information you need if I missed any.
[2017.07.31. 10:57:00] Checking backup destination (OneDrive)
[2017.07.31. 10:57:03] [0] GET https://***-my.sharepoint.com/_api/v2.0/drive/
- Error : 401
{"error_description":"Invalid JWT token. Could not resolve issuer token."}
HTTP/1.1 401 Unauthorized
[2017.07.31. 10:57:04] Opening file "C:\Users\***\AppData\Roaming\Softland\Backup4all 6\Catalogs\Felho - NAPI.bkc"
[2017.07.31. 10:57:04] Checking if the drives of the sources exist
[2017.07.31. 10:57:04] Creating the list of files to backup
[2017.07.31. 10:57:04] Opening file ":memory:"
[2017.07.31. 10:57:04] Cannot use USN journal for this backup. Reason: There are not enough files in the backup
[2017.07.31. 10:57:41] Folders found to backup: 6 004
[2017.07.31. 10:57:41] Files found to backup: 81 282 (71,08 GB)
[2017.07.31. 10:57:42] Preparing shadow copy
[2017.07.31. 10:57:42] There are no source drives that support Volume Shadow Copy.
[2017.07.31. 12:02:39] [0] PUT https://***-my.sharepoint.com/personal/***_***_hu/_api/v2.0/drive/items/0164GN4BCR2J3BI67SPZCYSAZWFZFLLJJI/uploadSession?guid='674c80f5-a033-4f42-a7ed-0a831614aeed'&path='~tmp35_Hegeszt%C5%91%20berendez%C3%A9sek%20%C3%A9ves%20karbantart%C3%A1si%20%C3%A9s%20ellen%C5%91rz%C3%A9si%20lapja%20_%202016.pdf'&overwrite=True&rename=False&access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.vFkrNguSF8LR_FNnpyZr8Y9v3fct3sOoVm6uTQrVGV0&prooftoken=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6ImpOX1RsZ1otUUk0UHZpc2pTVnpKMW9ySnRnOCJ9.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.STkG26asiLIJ3JN-2tGylQ8oXnIgKr_muAYU1UxHNVH4Mv6icGdiiEmKIW1umHTbbJPFFkYnIcPEeXXbkbyd-ur9ejAU-Hc1UW-5UO_h8zZGbtmWsMVBH_sRUtkiFQaAr8ruRkQIpiOIRyW9hjrDL4x2avZPNAwY2kppny4coOBTL1gElom5XjZ-R8iXulD7xTqvQdGVhQmYAldTZo9m3EXWGqdeqOnu2-m2I1Xg2Ty-6q-pWkovksPEwn6vBfnThOxCYANMNDCVC5Dddf3Jeum-u3mBHKANRxenWh3-SfpgAP0yuMJ4eqox-gQhqLH4RC79Ztt6_A-JQDqncxy3JQ
- Error : 401
HTTP/1.1 401 Unauthorized
[2017.07.31. 12:02:39] Upload returned 401. Will retry after sleeping 2140
.....log file continues I just left it out.
I stopped the job because it was just sleeping. Actually it uploaded some small files but that's about it.
Thanks for your help in advanced.
Unfortunately we encountered some problems during the backup. I tried to make a daily mirror backup but it failed for some reason.
I have backup4all 6.5.373 running on a HP server OS: Windows 2012 R2 hungarian language version
source was a network drive but we tried a local disc too. Didn't work either.
I would like to point out that the connection seems ok when I setup the onedrive account. If I press the test connection the output is: The cloud connection was tested succesfully.
Since I am not sure what to share from the log file, I am just going to put some information here that I think is relevant. I am sure you will request the information you need if I missed any.
[2017.07.31. 10:57:00] Checking backup destination (OneDrive)
[2017.07.31. 10:57:03] [0] GET https://***-my.sharepoint.com/_api/v2.0/drive/
- Error : 401
{"error_description":"Invalid JWT token. Could not resolve issuer token."}
HTTP/1.1 401 Unauthorized
[2017.07.31. 10:57:04] Opening file "C:\Users\***\AppData\Roaming\Softland\Backup4all 6\Catalogs\Felho - NAPI.bkc"
[2017.07.31. 10:57:04] Checking if the drives of the sources exist
[2017.07.31. 10:57:04] Creating the list of files to backup
[2017.07.31. 10:57:04] Opening file ":memory:"
[2017.07.31. 10:57:04] Cannot use USN journal for this backup. Reason: There are not enough files in the backup
[2017.07.31. 10:57:41] Folders found to backup: 6 004
[2017.07.31. 10:57:41] Files found to backup: 81 282 (71,08 GB)
[2017.07.31. 10:57:42] Preparing shadow copy
[2017.07.31. 10:57:42] There are no source drives that support Volume Shadow Copy.
[2017.07.31. 12:02:39] [0] PUT https://***-my.sharepoint.com/personal/***_***_hu/_api/v2.0/drive/items/0164GN4BCR2J3BI67SPZCYSAZWFZFLLJJI/uploadSession?guid='674c80f5-a033-4f42-a7ed-0a831614aeed'&path='~tmp35_Hegeszt%C5%91%20berendez%C3%A9sek%20%C3%A9ves%20karbantart%C3%A1si%20%C3%A9s%20ellen%C5%91rz%C3%A9si%20lapja%20_%202016.pdf'&overwrite=True&rename=False&access_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.vFkrNguSF8LR_FNnpyZr8Y9v3fct3sOoVm6uTQrVGV0&prooftoken=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6ImpOX1RsZ1otUUk0UHZpc2pTVnpKMW9ySnRnOCJ9.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.STkG26asiLIJ3JN-2tGylQ8oXnIgKr_muAYU1UxHNVH4Mv6icGdiiEmKIW1umHTbbJPFFkYnIcPEeXXbkbyd-ur9ejAU-Hc1UW-5UO_h8zZGbtmWsMVBH_sRUtkiFQaAr8ruRkQIpiOIRyW9hjrDL4x2avZPNAwY2kppny4coOBTL1gElom5XjZ-R8iXulD7xTqvQdGVhQmYAldTZo9m3EXWGqdeqOnu2-m2I1Xg2Ty-6q-pWkovksPEwn6vBfnThOxCYANMNDCVC5Dddf3Jeum-u3mBHKANRxenWh3-SfpgAP0yuMJ4eqox-gQhqLH4RC79Ztt6_A-JQDqncxy3JQ
- Error : 401
HTTP/1.1 401 Unauthorized
[2017.07.31. 12:02:39] Upload returned 401. Will retry after sleeping 2140
.....log file continues I just left it out.
I stopped the job because it was just sleeping. Actually it uploaded some small files but that's about it.
Thanks for your help in advanced.
-
Adrian (Softland)
- Posts: 1948
- Joined: Wed Dec 16, 2009 12:46 pm
Re: OneDrive Error 401
Hi,
Please create a new backup job with less files to be backed up (approx 1 GB) and run it.
Let us know the results.
You can send us the complete backup log to support[at]backup4all[dot]com
Please create a new backup job with less files to be backed up (approx 1 GB) and run it.
Let us know the results.
You can send us the complete backup log to support[at]backup4all[dot]com
-
mgpslz
- Posts: 1
- Joined: Thu Sep 27, 2018 11:38 am
Re: OneDrive Error 401
The backup was working normal suddenly began to generate error.
Backup4all Professional 7.4.461
}
HTTP/1.1 401 Unauthorized
[26/09/2018 19:30:10] Abrindo o arquivo "C:\Users\administrador.GARRETO\AppData\Roaming\Softland\Backup4all 7\Catalogs\ASPEC_CLOUD.bkc"...
[26/09/2018 19:30:16] Verificando se unidades das orígens existem...
[26/09/2018 19:30:16] Criando a lista dos arquivos do backup...
[26/09/2018 19:30:16] Abrindo o arquivo ":memory:"...
[26/09/2018 19:30:16] Não é possível usar o Journal USN para este backup. Motivo: O tipo de backup é Completo
[26/09/2018 19:31:03] Pastas encontradas para o backup: 1.944
[26/09/2018 19:31:03] Arquivos encontrados para o backup: 41.792 (5,65 GB)
[26/09/2018 19:31:04] Preparando a cópia sombra...
[26/09/2018 19:31:23] A cópia sombra foi criada para as unidades C:
[26/09/2018 19:31:23] Arquivando os arquivos em 2018-09-26.2_C.zip
[26/09/2018 19:36:18] Testando o conteúdo do zip C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip...
[26/09/2018 20:31:55] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
Você precisa acessar a conta na nuvem para poder realizar o backup.
[26/09/2018 20:32:55] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
HTTP/1.1 401 Unauthorized (401)
[26/09/2018 20:33:56] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
HTTP/1.1 401 Unauthorized (401)
[26/09/2018 20:34:56] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
HTTP/1.1 401 Unauthorized (401)
Backup cancelada. Motivo::
Não é possível enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive). HTTP/1.1 401 Unauthorized (401)
Próximo backup agendado: 27/09/2018 19:30:00
O backup foi cancelado após 1:04:54 hora(s), às 26/09/2018 20:34:59 com 1 erro(s) e 0 aviso(s)
Backup4all Professional 7.4.461
}
HTTP/1.1 401 Unauthorized
[26/09/2018 19:30:10] Abrindo o arquivo "C:\Users\administrador.GARRETO\AppData\Roaming\Softland\Backup4all 7\Catalogs\ASPEC_CLOUD.bkc"...
[26/09/2018 19:30:16] Verificando se unidades das orígens existem...
[26/09/2018 19:30:16] Criando a lista dos arquivos do backup...
[26/09/2018 19:30:16] Abrindo o arquivo ":memory:"...
[26/09/2018 19:30:16] Não é possível usar o Journal USN para este backup. Motivo: O tipo de backup é Completo
[26/09/2018 19:31:03] Pastas encontradas para o backup: 1.944
[26/09/2018 19:31:03] Arquivos encontrados para o backup: 41.792 (5,65 GB)
[26/09/2018 19:31:04] Preparando a cópia sombra...
[26/09/2018 19:31:23] A cópia sombra foi criada para as unidades C:
[26/09/2018 19:31:23] Arquivando os arquivos em 2018-09-26.2_C.zip
[26/09/2018 19:36:18] Testando o conteúdo do zip C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip...
[26/09/2018 20:31:55] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
Você precisa acessar a conta na nuvem para poder realizar o backup.
[26/09/2018 20:32:55] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
HTTP/1.1 401 Unauthorized (401)
[26/09/2018 20:33:56] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
HTTP/1.1 401 Unauthorized (401)
[26/09/2018 20:34:56] Tentar enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" novamente para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive)
HTTP/1.1 401 Unauthorized (401)
Backup cancelada. Motivo::
Não é possível enviar o arquivo "C:\Users\administrador.GARRETO\AppData\Local\Temp\10\Softland\Backup4all 7\JIG3CTHGE117908SDPKPV50PBI73\2018-09-26.2_C.zip" para "/Backup/ASPEC_CLOUD/2018-09-26.2_C.zip" (OneDrive). HTTP/1.1 401 Unauthorized (401)
Próximo backup agendado: 27/09/2018 19:30:00
O backup foi cancelado após 1:04:54 hora(s), às 26/09/2018 20:34:59 com 1 erro(s) e 0 aviso(s)
-
Adrian (Softland)
- Posts: 1948
- Joined: Wed Dec 16, 2009 12:46 pm
Re: OneDrive Error 401
Hi,
Please open Backup Properties->Compression.
Set the split size at 1 GB and also select the "Create independent splits" option.
Press Save and run again the backup.
Do you still have the problem?
Please open Backup Properties->Compression.
Set the split size at 1 GB and also select the "Create independent splits" option.
Press Save and run again the backup.
Do you still have the problem?