No ftp upload file

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despo
Posts: 3
Joined: Fri Mar 23, 2012 4:01 pm

No ftp upload file

Post by despo »

Hi, sorry, but my english is not good...
My problem is that Backup4all not upload the file to an ftp server, packaged well and add the files I want to backup. Last week I updated the program, can be caused by the update?, The version is 4.26 Build 263
thanks

Adrian (Softland)
Posts: 1574
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: No ftp upload file

Post by Adrian (Softland) »

Hi,

Please send us the last backup log to support[at]backup4all[dot]com.
To find the log, go to View->Job Logs->Last backup log.

despo
Posts: 3
Joined: Fri Mar 23, 2012 4:01 pm

Re: No ftp upload file

Post by despo »

Hi, Any news?

Adrian (Softland)
Posts: 1574
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: No ftp upload file

Post by Adrian (Softland) »

Hi,

Did you sent us the log?
I'm afraid I did not received it.

despo
Posts: 3
Joined: Fri Mar 23, 2012 4:01 pm

Re: No ftp upload file

Post by despo »

Sorry, I sent it to support@backup4all.com, anyway I'll send it again, a greeting

Adrian (Softland)
Posts: 1574
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: No ftp upload file

Post by Adrian (Softland) »

Hi,

It seems the user had to enable the passive mode for transfers.

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