No ftp upload file

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despo
Posts: 3
Joined: Fri Mar 23, 2012 4:01 pm

No ftp upload file

Post by despo » Fri Mar 23, 2012 4:15 pm

Hi, sorry, but my english is not good...
My problem is that Backup4all not upload the file to an ftp server, packaged well and add the files I want to backup. Last week I updated the program, can be caused by the update?, The version is 4.26 Build 263
thanks

Support
Posts: 1492
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: No ftp upload file

Post by Support » Wed Mar 28, 2012 10:21 am

Hi,

Please send us the last backup log to support[at]backup4all[dot]com.
To find the log, go to View->Job Logs->Last backup log.

despo
Posts: 3
Joined: Fri Mar 23, 2012 4:01 pm

Re: No ftp upload file

Post by despo » Wed Apr 11, 2012 8:15 am

Hi, Any news?

Support
Posts: 1492
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: No ftp upload file

Post by Support » Wed Apr 11, 2012 11:49 am

Hi,

Did you sent us the log?
I'm afraid I did not received it.

despo
Posts: 3
Joined: Fri Mar 23, 2012 4:01 pm

Re: No ftp upload file

Post by despo » Wed Apr 11, 2012 2:15 pm

Sorry, I sent it to support@backup4all.com, anyway I'll send it again, a greeting

Support
Posts: 1492
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: No ftp upload file

Post by Support » Tue Apr 17, 2012 3:10 pm

Hi,

It seems the user had to enable the passive mode for transfers.

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