How to use Backup4All to move mail to new PC

Have questions about Backup4all, or having problems using it? Ask here for help.
homepagestore
Posts: 29
Joined: Fri Sep 20, 2013 9:24 pm
Location: Austin Texas
Contact:

How to use Backup4All to move mail to new PC

Post by homepagestore » Sat Jan 25, 2014 1:40 am

How can I use Backup4All to move Outlook mail to a new PC?

I installed outlook but did not setup any accounts, then I installed Backup4All and then initiated the restore for Outlook. The restore completes with errors and then when I open Outlook it as me to name the profile.

Can someone post the procedure about how to use Backup4All to move mail?

Thanks,
Richard

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: How to use Backup4All to move mail to new PC

Post by Support » Wed Jan 29, 2014 12:21 pm

Hi,

Can you tell us what version of Outlook and Windows you have on each computer?

Please note the backup/restore for Outlook works:
- if there is the same Outlook version
- if there is the same user name
- if there is the Windows version is newer than XP

homepagestore
Posts: 29
Joined: Fri Sep 20, 2013 9:24 pm
Location: Austin Texas
Contact:

Re: How to use Backup4All to move mail to new PC

Post by homepagestore » Wed Jan 29, 2014 12:53 pm

The new computer has Windows 8.1 and then old computer has Window 8.
Outlook 2010 on both from same install disk
Same user name on both computers

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: How to use Backup4All to move mail to new PC

Post by Support » Wed Jan 29, 2014 2:30 pm

Hi,

Can you send me the restore log to support[at]backup4all[dot]com ?

homepagestore
Posts: 29
Joined: Fri Sep 20, 2013 9:24 pm
Location: Austin Texas
Contact:

Re: How to use Backup4All to move mail to new PC

Post by homepagestore » Tue Feb 11, 2014 2:56 pm

Sorry I do not have the log. The problem appears to me caused by Backup4all restoring only the mail files and not rebuilding the register entries. Can you confirm, does Backup4all rebuild the register entries when it restores mail?

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: How to use Backup4All to move mail to new PC

Post by Support » Wed Feb 12, 2014 2:56 pm

Hi,

In this article you can find which files are backed up for Outlook:
http://www.backup4all.com/kb/backup-out ... 25.html#02

homepagestore
Posts: 29
Joined: Fri Sep 20, 2013 9:24 pm
Location: Austin Texas
Contact:

Re: How to use Backup4All to move mail to new PC

Post by homepagestore » Wed Feb 12, 2014 4:14 pm

The question is "Does Backup4all restore the Outlook Register Entries when it restores the mail files?"
I think the answer is No but I want to make sure there is not something wrong with the way I am restore the mail files.

Without the Outlook register entries, every email account must be recreated before the restore is performed. Otherwise creating the email accounts after the restore might corrupt the mail files.

If I am wrong, then please explain how the Backup4all Outlook backup and restore works.

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: How to use Backup4All to move mail to new PC

Post by Support » Thu Feb 13, 2014 2:21 pm

Hi,

The plugin also includes the registry keys needed for Microsoft Outlook.
For restore, you just need to install Outlook without configuring the profiles. Run the restore using Backup4all. The profiles will be recreated.

homepagestore
Posts: 29
Joined: Fri Sep 20, 2013 9:24 pm
Location: Austin Texas
Contact:

Re: How to use Backup4All to move mail to new PC

Post by homepagestore » Fri Feb 14, 2014 4:37 pm

Well that is interesting because when I ran the restore none of the email accounts were created. This is a situation where the backup was performed on one PC and the restore was completed on a new PC. Both PCs are running Windows 8.

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: How to use Backup4All to move mail to new PC

Post by Support » Fri Feb 21, 2014 12:11 pm

Hi,

Was the same version of Outlook?

Post Reply