How do I include .HEIC files in my backup

Have questions about Backup4all, or having problems using it? Ask here for help.
Post Reply
NeilT123
Posts: 7
Joined: Mon Oct 30, 2023 7:28 pm

How do I include .HEIC files in my backup

Post by NeilT123 »

I have just started using Backup4all, and on checking the backup several .HEIC iphone photo files have not been backed up. How do I include these files in my backups?
Top
Adrian (Softland)
Posts: 1948
Joined: Wed Dec 16, 2009 12:46 pm

Re: How do I include .HEIC files in my backup

Post by Adrian (Softland) »

Hi,

Please open Backup Properties->Filters.
Uncheck all filters and press Save.
Then run again the backup.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
Top
NeilT123
Posts: 7
Joined: Mon Oct 30, 2023 7:28 pm

Re: How do I include .HEIC files in my backup

Post by NeilT123 »

That has worked, thank you.
Top
Adrian (Softland)
Posts: 1948
Joined: Wed Dec 16, 2009 12:46 pm

Re: How do I include .HEIC files in my backup

Post by Adrian (Softland) »

I'm glad you were able to solve the problem.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
Top
Post Reply

Return to “Support & Troubleshooting”