Help with Log after backup fails

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Keith1999
Posts: 6
Joined: Fri Aug 19, 2016 8:42 pm

Help with Log after backup fails

Post by Keith1999 » Fri Aug 19, 2016 8:45 pm

We are backing up servers using sftp to a Synology NAS. I'm running an incremental backup and this is the error;

Backup aborted. Reason:
Cannot upload file "C:\Users\Administrator.CMC\AppData\Local\Temp\1\Softland\Backup4all 6\687WQPJK47184262T7GD9GFOF447\1_E.z01" to "home/cmcdc/Daily Incremental(1)/1_E.z01" (SFTP). SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
Next scheduled backup: 8/19/2016 7:00:00 PM
Backup aborted after 1:27:20 hour(s) at 8/19/2016 4:24:48 PM with 1 error(s), 0 warning(s)

Any suggestions? thanks.

Support
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Re: Help with Log after backup fails

Post by Support » Mon Aug 22, 2016 10:40 am

Hi,

1. Do you have the latest version of Backup4all 6.1.227? If not, please install it and try again.
2. Do you have enough permissions to upload files to that folder?

Keith1999
Posts: 6
Joined: Fri Aug 19, 2016 8:42 pm

Re: Help with Log after backup fails

Post by Keith1999 » Mon Aug 22, 2016 12:22 pm

I am running version 6.0 but when I go to your website, the latest download is 6.0 . I see a link for "NEW Backup4all 6.1.227" but it takes me to the download.html page with 6.0. Am I missing something ?

Support
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Re: Help with Log after backup fails

Post by Support » Tue Aug 23, 2016 8:04 am

Hi,

Which is the website and download page you use for Backup4all?

Keith1999
Posts: 6
Joined: Fri Aug 19, 2016 8:42 pm

Re: Help with Log after backup fails

Post by Keith1999 » Tue Aug 23, 2016 11:55 am


Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Help with Log after backup fails

Post by Support » Wed Aug 24, 2016 8:56 am

Hi,

The link on our page is for version 6.1.227.
If you get the old version, please try to delete the cache or use another browser.

Keith1999
Posts: 6
Joined: Fri Aug 19, 2016 8:42 pm

Re: Help with Log after backup fails

Post by Keith1999 » Wed Aug 24, 2016 7:07 pm

OK here is a log file after a failed backup with the new version of Backup4all installed.

[8/24/2016 2:57:44 PM] Connecting to SFTP server 108.170.94.36:22
[8/24/2016 2:57:45 PM] OpenSSH_6.8p1-hpn14v6
[8/24/2016 2:58:46 PM] Retry uploading the file "C:\Users\Administrator.CMC\AppData\Local\Temp\1\Softland\Backup4all 6\CUF76O8CD4198854MSLOHMPVJFK4\1_E.z01" to "home/cmcdc/Daily Incremental(1)/1_E.z01" (SFTP)
SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
[8/24/2016 2:58:46 PM] Connecting to SFTP server 108.170.94.36:22
[8/24/2016 2:58:47 PM] OpenSSH_6.8p1-hpn14v6
Backup aborted. Reason:
Cannot upload file "C:\Users\Administrator.CMC\AppData\Local\Temp\1\Softland\Backup4all 6\CUF76O8CD4198854MSLOHMPVJFK4\1_E.z01" to "home/cmcdc/Daily Incremental(1)/1_E.z01" (SFTP). SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
Next scheduled backup: 8/24/2016 7:00:00 PM
Backup aborted after 1:41:09 hour(s) at 8/24/2016 2:58:48 PM with 1 error(s), 0 warning(s)

Any idea why it's failing? Thank you.

Support
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Re: Help with Log after backup fails

Post by Support » Fri Aug 26, 2016 9:30 am

Hi,

It seems to be a permission issue here.
Please make sure you can upload files to that location using another SFTP client as FileZilla. Do you still have the problem?

Keith1999
Posts: 6
Joined: Fri Aug 19, 2016 8:42 pm

Re: Help with Log after backup fails

Post by Keith1999 » Mon Aug 29, 2016 1:56 pm

I installed FileZilla on a couple of the servers and I was able to transfer files to the NAS using SFTP. It doesn't seem to be a permissions issue especially since the backups were working and now they are not. This is occurring at more than 15 of the servers trying to backup to the NAS.

Support
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Re: Help with Log after backup fails

Post by Support » Tue Aug 30, 2016 10:01 am

Hi,

Can you see what is different since the backup fails?
Do you have an older log to compare?
Is the size of the backup larger now?

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