Help with Log after backup fails

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Keith1999
Posts: 6
Joined: Fri Aug 19, 2016 8:42 pm

Re: Help with Log after backup fails

Post by Keith1999 » Wed Aug 31, 2016 7:20 pm

Hello,

Below is another log with the same error, it’s always the same error. This time I did a very small backup folder from the server to the NAS and set the compression to 1GB like you recommended. I’m at a loss with this and I don’t understand why it’s looking for this file to upload to the NAS..

Cannot upload file "C:\Users\Administrator\AppData\Local\Temp\1\Softland\Backup4all 6\QCS0R4BBL173110\1_C.zip" to "homes/general/test_backup/1_C.zip" (SFTP). SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)

The file does not exist, it is not a permissions issue as I’m logged in as the administrator. Please help as I can’t use your software and we bought 30 licenses.

[8/31/2016 3:02:17 PM] Backup4all 6.1.227
[8/31/2016 3:02:17 PM] C:\Program Files (x86)\Softland\Backup4all 6\bBackup.exe /GUI {11111111-1111-1111-1111-222222222222} /JOB {1439E353-9C04-430E-AAFF-E5E682D23E82}
[8/31/2016 3:02:17 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[8/31/2016 3:02:17 PM] Operating system: Windows Server 2008 R2 Standard (Build )
Processor[0] : Quad-Core AMD Opteron(tm) Processor 2372 HE
Processor[1] : Quad-Core AMD Opteron(tm) Processor 2372 HE
Processor[2] : Quad-Core AMD Opteron(tm) Processor 2372 HE
Processor[3] : Quad-Core AMD Opteron(tm) Processor 2372 HE
Physical memory (free/total) : 510 MB/4090 MB
User : GLI\administrator
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : English (United States)
Installed antiviruses:
No antivirus detected

[8/31/2016 3:02:17 PM] Opening file "C:\Users\Administrator\AppData\Roaming\Softland\Backup4all 6\Backup4all.hst"
[8/31/2016 3:02:18 PM] Starting backup for "test_backup" at 8/31/2016 3:02:18 PM
[8/31/2016 3:02:18 PM] Backup Summary:
General:
Name: test_backup
Tags:
Description:
Ini file: C:\Users\Administrator\AppData\Roaming\Softland\Backup4all 6\Jobs\{1439E353-9C04-430E-AAFF-E5E682D23E82}.ini
Destination:
Destination type: SFTP
Host and port: 108.170.94.36:22
Remote directory: homes\general
User/password is set: Yes
Private key: none
Limit upload speed (KB): No
Limit download speed (KB): No
Verify host key: No
Maximum file size: 1.98 GB
Timeout (seconds): 30
Catalog: homes/general/test_backup.bkc
Source(s):
C:\Users\bcastello\Desktop\Spw\CellStore\14.0
[Local hard drive]
D:\glenn\Documents\My eBooks
[Local hard drive]
Excluded:
D:\glenn\Documents\My eBooks
Filters:
Main:
Include filter:
Include all files.
Exclude filter:
Hiberfil on System Drive - use as exclude
( File name = 'hiberfil.sys'
AND Folder name = '?:\')
OR
Internet Explorer Cache Files - use as exclude
( Folder name = '?:\Documents and Settings\*\Local Settings\Temporary Internet Files|?:\Users\*\AppData?\Local\Microsoft\Windows\Temporary Internet Files')
OR
Office temporary files
( File name = '~$*.docx|~$*.dotx|~$*.xlsx|~$*.xltx|~$*.ppsx|~$*.pptx|~$*.potx|~$*.sldx|~$*.doc|~$*.dot|~$*.xls|~$*.xlt|~$*.pps|~$*.ppt|~$*.pot|~$*.sld')
OR
Pagefile on System Drive - use as exclude
( File name = 'pagefile.sys'
AND Folder name = '?:\')
OR
Temporary Files - use as exclude
( File name = '*.tmp|*.temp|*.bkc-journal')
OR
Windows Recycle Bin Files - use as exclude
( Folder name = '?:\Recycler|?:\Recycled|?:\$Recycle.Bin')
OR
Windows system files
( Folder name = '%ProgramData%\Microsoft\Crypto\RSA\MachineKeys|%ProgramData%\Microsoft\RAC\StateData|%ProgramData%\Microsoft\Windows|%ProgramData%\Microsoft\Search|%SystemRoot%\Resources\Themes|%SystemRoot%\SoftwareDistribution\DataStore|%SystemRoot%\System32\LogFiles|%LOCALAPPDATA%\Packages|%SystemRoot%\CSC\|%SystemRoot%\SoftwareDistribution\Download|%SystemRoot%\System32\catroot2|%SystemRoot%\winsxs\Temp')
OR
Windows System Restore Files - use as exclude
( Folder name = '?:\System Volume Information')
OR
Windows Temporary Folders - use as exclude
( Folder name = '?:\Windows\Temp|?:\WINNT\Temp|?:\Documents and Settings\*\Local Settings\Temp|?:\Users\*\AppData?\Local\Temp')
Backup type:
Type: Smart
Use block backup: No
Clear archive bit: No
Zip name prefix: none
Limit backup size to 50 GB
Compression:
Compression level: medium
Do not compress files of type: *.zip|*.rar|*.mp3|*.avi|*.7z|*.gif|*.png|*.jpeg|*.jpg|*.mpg|*.gz|*.gzip|*.mov|*.swf
Always use temporary folder to create zip files: No
Use alternate zipping mode: No
Password: password protected
Use Zip AES encryption: Yes
Key strength: 128 bits
Zip split size: 1 GB
Create independent splits: No
Advanced settings:
Backup:
Use local catalog: Yes
Compress catalog in destination: No
Test after backup: Yes
Delete sources after successful backup: No
Remove files with errors from catalog: Yes
Verify backup before execution No
Ask for backup label before execution: No
Backup open files: Yes
Store temporary catalog data in memory: Yes
Backup execution priority: Normal priority
Actions:
Action before backup: not enabled
Action after backup: not enabled
Comparison:
Comparison criteria: [Size, Date modified, Date created, Read-Only, Archived, Hidden, System]
Sounds: not enabled
Emails: not enabled
Scheduler:
Abort backup when source drives are not available: No

[8/31/2016 3:02:18 PM] Checking backup destination (SFTP server)
[8/31/2016 3:02:18 PM] Connecting to SFTP server 108.170.94.36:22
[8/31/2016 3:02:20 PM] OpenSSH_6.8p1-hpn14v6
[8/31/2016 3:02:20 PM] Opening file "C:\Users\Administrator\AppData\Roaming\Softland\Backup4all 6\Catalogs\test_backup.bkc"
[8/31/2016 3:02:21 PM] Checking if the drives of the sources exist
[8/31/2016 3:02:21 PM] Creating the list of files to backup
[8/31/2016 3:02:21 PM] Opening file ":memory:"
[8/31/2016 3:02:21 PM] Cannot use USN journal for this backup. Reason: This is the first backup run.
[8/31/2016 3:02:21 PM] Calculate backup type to execute
[8/31/2016 3:02:21 PM] BackupMaxSpace=53687091200
DestFreeSpace=1099511627775
BckSizeDest=573440
BckSizeCache=754264
MakeFullPercent=80
MakeDiffAfterFullPercent=30
MakeDiffAfterDiffPercent=50
EstimFull=131072
EstimFullComp=98500
EstimDiff=131072
EstimDiffComp=98500
EstimIncr=131072
EstimIncrComp=98500
BackupTypeToRun=btFull
BackupSizeToDelete=0
BackupStoredSizeToDelete=0
[8/31/2016 3:02:21 PM] Backup type to run is: Full
[8/31/2016 3:02:21 PM] Add versions in catalog for Full
[8/31/2016 3:02:21 PM] Folders found to backup: 0
[8/31/2016 3:02:21 PM] Files found to backup: 1 (128 KB)

[8/31/2016 3:02:21 PM] Preparing shadow copy
[8/31/2016 3:02:48 PM] Shadow copy created for drives C:

[8/31/2016 3:02:48 PM] Archiving files to 1_C.zip
[8/31/2016 3:03:48 PM] Retry uploading the file "C:\Users\Administrator\AppData\Local\Temp\1\Softland\Backup4all 6\QCS0R4BBL173110\1_C.zip" to "homes/general/test_backup/1_C.zip" (SFTP)
SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
[8/31/2016 3:03:48 PM] Connecting to SFTP server 108.170.94.36:22
[8/31/2016 3:03:50 PM] OpenSSH_6.8p1-hpn14v6
[8/31/2016 3:04:50 PM] Retry uploading the file "C:\Users\Administrator\AppData\Local\Temp\1\Softland\Backup4all 6\QCS0R4BBL173110\1_C.zip" to "homes/general/test_backup/1_C.zip" (SFTP)
SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
[8/31/2016 3:04:50 PM] Connecting to SFTP server 108.170.94.36:22
[8/31/2016 3:04:51 PM] OpenSSH_6.8p1-hpn14v6
[8/31/2016 3:05:51 PM] Retry uploading the file "C:\Users\Administrator\AppData\Local\Temp\1\Softland\Backup4all 6\QCS0R4BBL173110\1_C.zip" to "homes/general/test_backup/1_C.zip" (SFTP)
SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
[8/31/2016 3:05:51 PM] Connecting to SFTP server 108.170.94.36:22
[8/31/2016 3:05:53 PM] OpenSSH_6.8p1-hpn14v6
[8/31/2016 3:06:53 PM] Retry uploading the file "C:\Users\Administrator\AppData\Local\Temp\1\Softland\Backup4all 6\QCS0R4BBL173110\1_C.zip" to "homes/general/test_backup/1_C.zip" (SFTP)
SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
[8/31/2016 3:06:53 PM] Connecting to SFTP server 108.170.94.36:22
[8/31/2016 3:06:54 PM] OpenSSH_6.8p1-hpn14v6
Backup aborted. Reason:
Cannot upload file "C:\Users\Administrator\AppData\Local\Temp\1\Softland\Backup4all 6\QCS0R4BBL173110\1_C.zip" to "homes/general/test_backup/1_C.zip" (SFTP). SSH_FX_NO_SUCH_FILE . Pease check if the file exists and verify the user permissions. (2)
Next scheduled backup: Not scheduled
Backup aborted after 4:40 minute(s) at 8/31/2016 3:06:57 PM with 1 error(s), 0 warning(s)

Support
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Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Help with Log after backup fails

Post by Support » Thu Sep 01, 2016 11:54 am

Hi,

Please make sure your SFTP user has enough permissions to create folders in destination here: "homes/general/test_backup"

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