Ghost Opening

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goodlaw
Posts: 4
Joined: Fri Feb 22, 2013 5:05 pm

Ghost Opening

Post by goodlaw » Fri Feb 22, 2013 5:16 pm

I have a problem where the program opens by itself and hangs with all areas and backup jobs grayed out. The program sits there and prevents regular scheduled programs from starting. If I manually close the "ghost program", then everything works fine until it opens on its own again (every other day or so).

I have used the program for years and this just started happening.

Support
Posts: 1495
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Ghost Opening

Post by Support » Mon Feb 25, 2013 11:13 am

Hi,

Please open Backup Properties->Task Scheduler.
Make sure there is no other scheduler set to start Backup4all.
Delete the extra scheduler you find there.

Also please check in C:\Windows\Tasks for old schedulers.

goodlaw
Posts: 4
Joined: Fri Feb 22, 2013 5:05 pm

Re: Ghost Opening

Post by goodlaw » Tue Feb 26, 2013 5:49 pm

Thank you for your reply. I have already deleted all schedulers in task scheduler and in C:\Windows\tasks and I am still getting error messages that say "parameter is not a valid backup job"

Support
Posts: 1495
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Ghost Opening

Post by Support » Wed Feb 27, 2013 1:57 pm

Hi,

Do you use an administrator account?
Do you have access to all tasks?

goodlaw
Posts: 4
Joined: Fri Feb 22, 2013 5:05 pm

Re: Ghost Opening

Post by goodlaw » Wed Feb 27, 2013 7:22 pm

Yes I used administrator account and yes i have access to all tasks.

I am getting no where with tech support or forum comments.

I will remove program and put it in the trash where it belongs. I do not have time to debug software.

Support
Posts: 1495
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Ghost Opening

Post by Support » Thu Feb 28, 2013 8:24 am

Hi,

You have an invalid scheduled task. Even if you say it is not there, that task exists.
I offered to connect to your computer and find it for you but you refused.

If you don't trust us to help you with such a problem, you should ask a computer specialist you trust to assist you personally, instead of blaming the support team or the application.

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