External USB drive is not selectable

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alecki
Posts: 1
Joined: Fri Feb 11, 2011 1:45 pm

External USB drive is not selectable

Post by alecki » Fri Feb 11, 2011 1:47 pm

Problem:
The external USB drive is not selectable.

The drive is formatted, connected and recognized by Windows Explorer. I can see the drive letter for partition on HDD. I have got full access to the drive (reading, writing etc…)

When I opening Backup4all and selecting an USB partition in the Backup Properties to The external USB drive I get information “Cannot set destinaiotn to “E:/””

I use OEM version restricted only to OTB USB Devices.
Before XP reinstallation it works perfectly with this external USB drive.

After XP reinstallation I have not an administrative rights. (Backup4all was installed by administrator).

Support
Posts: 1490
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: External USB drive is not selectable

Post by Support » Tue Feb 15, 2011 12:29 pm

Hi,

Please follow these steps:
1. Login with an administrator account
2. Go to Start->Run.
3. Type "cmd" and press OK.
4. Type: cd "C:\Program Files\Softland\Backup4all 3"
5. Type: ioctlsvc.exe -i

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