Destination Removable Drive Drop Down Empty

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Activeplan
Posts: 6
Joined: Fri Jan 27, 2012 1:28 pm

Destination Removable Drive Drop Down Empty

Post by Activeplan » Fri Jan 27, 2012 1:43 pm

This applies to both Destination, External Hard Drive, External Hard drive & Destination, Removable, Removable drive drop downs
I have a Seagate 1TB USB hard drive sattached to my W2008 SP2 x64 server but my Backup4all Professional 4.6 will not list in the drop downs mentioned above.
Is there something I need to do to "register" the USB drive to appear in the drop downs?

I can backup to the USB drive by mapping a drive letter to it and backing up via the Local hard drive option.

Support
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Re: Destination Removable Drive Drop Down Empty

Post by Support » Mon Jan 30, 2012 3:11 pm

Hi,

Do you use an administrator account?
Is the hard drive locally connected? If yes, why do you need to assign it a drive letter? It should already have a drive letter as the other drives.

Activeplan
Posts: 6
Joined: Fri Jan 27, 2012 1:28 pm

Re: Destination Removable Drive Drop Down Empty

Post by Activeplan » Wed Jun 27, 2012 4:16 pm

I don't use an administrator account to backup but can log into the server as administrator if required. The USB hard drive is assigned a drive letter (E) but I backup on the drive letter (H) due to legacy issues. I was just wondering why there were options for removable drives but they didn't seem to work.

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Re: Destination Removable Drive Drop Down Empty

Post by Support » Thu Jun 28, 2012 8:59 am

Hi,

If you log in as administrator, can you back up to E: drive?

Activeplan
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Joined: Fri Jan 27, 2012 1:28 pm

Re: Destination Removable Drive Drop Down Empty

Post by Activeplan » Thu Jun 28, 2012 10:15 am

It seems to work if I log in as Administrator but not if I log in as the backup user. Is this by design?

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Re: Destination Removable Drive Drop Down Empty

Post by Support » Fri Jun 29, 2012 9:08 am

Hi,

No, that should work in both cases. The problem is caused by the restrictive permissions you set to the normal user for handling the external drive.

Activeplan
Posts: 6
Joined: Fri Jan 27, 2012 1:28 pm

Re: Destination Removable Drive Drop Down Empty

Post by Activeplan » Fri Jun 29, 2012 9:24 am

Have you any idea what restriction I have inadvertently put in place? The backup user can full access the external drive when the drive is mapped to a drive letter and has permission to change the drive letter of the external drive.

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Re: Destination Removable Drive Drop Down Empty

Post by Support » Mon Jul 02, 2012 7:32 am

Hi,

Have you tried to start Backup4all using "run as administrator" option?

Activeplan
Posts: 6
Joined: Fri Jan 27, 2012 1:28 pm

Re: Destination Removable Drive Drop Down Empty

Post by Activeplan » Mon Jul 02, 2012 10:51 am

Running as Administrator does not populate the dropdowns either

Support
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Re: Destination Removable Drive Drop Down Empty

Post by Support » Tue Jul 17, 2012 12:47 pm

Hi,

I suggest you to create a new user or give this user all the necessarily permissions.

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