Cannot restore backup in outlook

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Miccim
Posts: 1
Joined: Sat Jul 30, 2011 11:32 pm

Cannot restore backup in outlook

Post by Miccim » Sat Jul 30, 2011 11:44 pm

Hi all...

Im having a, for me, big problem. I reinstalled my computer, too a backup before that, and after reinstall i cannot restore my email.

I use outlook 2010. I uses 1-2 minutes but then i tells me there are 20+ errors. :cry:

I have changed drive letteres as the only thing i can think of... Oh. had a hotmail account but deletet that before updating.

When i try to just put in my accountdetails in outlook it telle me taht it is missing something. A clean install dosen help on that.

Here is my log, hope you can help me.....


[31-07-2011 01:41:02] Backup4all Professional Edition 4.4.195
[31-07-2011 01:41:02] Restoring files from backup "30-7-11", start time 31-07-2011 01:41:02
[31-07-2011 01:41:02] Plugin name : Microsoft Outlook (by Softland) - Plugin ID : {44DBD7BF-5B74-42FF-B295-EA7449DB1532}
[31-07-2011 01:41:02] Operating system: Windows 7 Professional (build 7600)

[31-07-2011 01:41:02] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Templates.zip
[31-07-2011 01:41:03] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Stationery.zip
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Bears.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Bears.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Garden.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Garden.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Green Bubbles.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\GreenBubbles.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Hand Prints.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\HandPrints.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Orange Circles.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\OrangeCircles.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Peacock.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Peacock.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Roses.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Roses.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Shades of Blue.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\ShadesOfBlue.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Soft Blue.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\SoftBlue.jpg. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Stars.htm. (srCreateError)
[31-07-2011 01:41:03] Error: Failed to restore C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Stars.jpg. (srCreateError)
[31-07-2011 01:41:03] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Settings and Control Information.zip
[31-07-2011 01:41:03] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Profiles_Outlook_Personal Store.zip
[31-07-2011 01:41:03] Error: Failed to restore <Microsoft Outlook>\<Profiles>\<Outlook>\<Personal Store>\<Private mapper (1)>. (srCreateError)
[31-07-2011 01:41:03] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Profiles_Outlook.zip
[31-07-2011 01:41:03] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Personal Files and Data Folder.zip
[31-07-2011 01:41:08] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook_Custom Forms.zip
[31-07-2011 01:41:08] Processing zip file C:\Users\Kontor\Desktop\gamle backups outlook\30-7-11\1_Microsoft Outlook.zip
Restored 14 file(s) and 27 folder(s)
Restore operation finished at 31-07-2011 01:41:08 with 21 errors

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Re: Cannot restore backup in outlook

Post by Support » Mon Aug 01, 2011 3:42 pm

Hi,

1. Please make sure you have enough permissions to create files in this location:
C:\Program Files (x86)\Common Files\Microsoft Shared\Stationery\Green Bubbles.htm
2. Please use the latest version of Backup4all 4.6.254

Which drive letters have you changed?
Did you use the same version of Ms Outlook 2010 (32 bit) before?

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