Cannot install new version (9.8->9.9 1044)
I'm attempting to update my software but I get the error "Backup4all 9 cannot be installed on this Windows version"
I've tried uninstalling the previous version, running as an adminstrator, trying both the exe and msi.
What else might be wrong here? I am on windows 11.
Thank you
I've tried uninstalling the previous version, running as an adminstrator, trying both the exe and msi.
What else might be wrong here? I am on windows 11.
Thank you
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Adrian (Softland)
- Posts: 1992
- Joined: Wed Dec 16, 2009 12:46 pm
Re: Cannot install new version (9.8->9.9 1044)
Hi,
The problem seems to be caused by the old version of Backup4all. You upgraded Windows OS and it cannot be uninstalled normally.
Please send us the installation log for Backup4all from the temp folder "c:\<user name>\Admin\AppData\Local\Temp\", to support[at]backup4all[dot]com
The problem seems to be caused by the old version of Backup4all. You upgraded Windows OS and it cannot be uninstalled normally.
Please send us the installation log for Backup4all from the temp folder "c:\<user name>\Admin\AppData\Local\Temp\", to support[at]backup4all[dot]com
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html