Cannot connect to the FTP server

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Robbie
Posts: 1
Joined: Tue Jul 08, 2014 5:40 pm

Cannot connect to the FTP server

Post by Robbie » Tue Jul 08, 2014 5:42 pm

Hi,

I've input the correct FTP details, the user has the correct permissions, however I get the "Cannot connect to the FTP server" when I click on Test FTP connection.

I tried connecting to that user/pass from Filezilla Client and it works fine.

[img]http://www.lifepunch.net/s/2014-07-08_0 ... tRn4xY.png[/img]

What gives?

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Cannot connect to the FTP server

Post by Support » Fri Jul 11, 2014 12:15 pm

Hi,

Are you using the latest version of Backup4all 5.0.483?
If yes, please create us a temporary account on your FTP server to reproduce the problem here.
Send us the details on support[at]backup4all[dot]com

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