Cannot connect to the FTP server

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Posts: 1
Joined: Tue Jul 08, 2014 5:40 pm

Cannot connect to the FTP server

Post by Robbie »


I've input the correct FTP details, the user has the correct permissions, however I get the "Cannot connect to the FTP server" when I click on Test FTP connection.

I tried connecting to that user/pass from Filezilla Client and it works fine.

[img] ... tRn4xY.png[/img]

What gives?

Adrian (Softland)
Posts: 1940
Joined: Wed Dec 16, 2009 12:46 pm

Re: Cannot connect to the FTP server

Post by Adrian (Softland) »


Are you using the latest version of Backup4all 5.0.483?
If yes, please create us a temporary account on your FTP server to reproduce the problem here.
Send us the details on support[at]backup4all[dot]com

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