Can't update Backup4All - Error #11004

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cyberdiva
Posts: 2
Joined: Sun Dec 01, 2019 5:14 am

Can't update Backup4All - Error #11004

Post by cyberdiva » Sun Feb 09, 2020 11:53 pm

Today I was told there is an update available, and I was asked whether I wanted to update my copy of Backup4All, currently 8.5 version 264. I clicked on Yes, I want to update. I then got a message saying "Could not download the setup files. Exception: Socket Error #11004." I am a new user and have no idea what this means nor what I should do.

Thanks in advance for your help.

Support
Posts: 1514
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Can't update Backup4All - Error #11004

Post by Support » Mon Feb 10, 2020 11:51 am

Hi,

We will check that.
In the meantime, please close Backup4all and install the latest version from:
https://download.backup4all.com/downloa ... p-full.exe

cyberdiva
Posts: 2
Joined: Sun Dec 01, 2019 5:14 am

Re: Can't update Backup4All - Error #11004

Post by cyberdiva » Wed Feb 12, 2020 3:30 am

Thanks very much for your prompt and helpful reply. I followed your instructions, installed the most recent version from the link you provided, and all now seems to be well.

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