Can't open backup configuration from S3 compatible storage

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VertecAG
Posts: 3
Joined: Thu Aug 11, 2022 11:51 am

Can't open backup configuration from S3 compatible storage

Post by VertecAG »

We are testing the backup tool and wanted to restore from a different client from a S3 compatible storage.

When we selected the already existing S3 online connection (for the backup job) after scanning for any .bkc files, nothing will show up. I don't know if it could connect or not, because there is no error message coming back.

We use the exact same configuration for the backup job itself.

I'll check the log files but maybe someone knows this issue already.
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Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Can't open backup configuration from S3 compatible storage

Post by Adrian (Softland) »

Hi,

Please download and install the latest version of Backup4all 9.8.656.
Do you still have the problem?
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

VertecAG
Posts: 3
Joined: Thu Aug 11, 2022 11:51 am

Re: Can't open backup configuration from S3 compatible storage

Post by VertecAG »

The problem is still persistent.

The backup job uploads the files without any problem into the specified bucket.
But it still can't find the .bkc file inside the bucket.

For the backup job and 'Open backup from' I use the same S3 configuration. But in 'Open backup from' the bucket is placed in front of the FQDN instead by the end (as in the backup job).

Maybe that's the problem that he cannot find the bucket with that URL?
I also tried entering the bucket as the folder so that the URl would look like 'https://default.s3.storage.com/default'. But it doesn't work.
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S3_Configuration.png
S3_Configuration.png (13.79 KiB) Viewed 588 times
Backup_Job.png
Backup_Job.png (3.88 KiB) Viewed 588 times
Open_backup_from.png
Open_backup_from.png (6.14 KiB) Viewed 588 times

Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Can't open backup configuration from S3 compatible storage

Post by Adrian (Softland) »

Hi,

Isn't that an Amazon S3 account?
In that case, you should use the Amazon S3 destination type, not the S3 compatible one.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

VertecAG
Posts: 3
Joined: Thu Aug 11, 2022 11:51 am

Re: Can't open backup configuration from S3 compatible storage

Post by VertecAG »

Hello,

No, I changed the URL just for showing purposes because didn't want to show the correct URL with bucket name etc. But I've just tested a different provider a few minutes ago and it worked. So it is an S3 incompability with that provider.

Therefore problem's solved. Sorry for the circumstances and thank you for your help end effort!

Adrian (Softland)
Posts: 1789
Joined: Wed Dec 16, 2009 12:46 pm

Re: Can't open backup configuration from S3 compatible storage

Post by Adrian (Softland) »

Hi,

I'm glad that you found an S3 provider which you can use.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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