BU4A Standard not starting (Crash) after update

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KOPA
Posts: 4
Joined: Thu May 10, 2012 5:40 am

BU4A Standard not starting (Crash) after update

Post by KOPA » Thu May 10, 2012 6:15 am

Hi,

I updated Backup4All Standard yesterday (v4.7), and after backup it refuses to start with limited user account, and gives debug dump option.

Interesting thing is, that the software starts ok with an account that has admin power, but crashes when started with limited user account. I use BU4A to backup documents etc. for that limited account, and previous version has been running without any issues.

Install of update was naturally done with the admin account, and during the install I kept "for all users" option selected. I have tried uninstalling and re-installing whole package with boots in between, but that did not help. Repair install does not help either.

Previous version did run smoothly. Is there any link available to download earlier version 4.6.263 that used to run ok? I could try that.

System is Windows 7 Pro 64bit, with latest updates.

All help is very much appreciated.

Support
Posts: 1490
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: BU4A Standard not starting (Crash) after update

Post by Support » Thu May 10, 2012 12:42 pm

Hi,

Please send us the bug report to support[at]backup4all[dot]com.
Also please mention the forum post link.

KOPA
Posts: 4
Joined: Thu May 10, 2012 5:40 am

Re: BU4A Standard not starting (Crash) after update

Post by KOPA » Sat May 12, 2012 7:48 am

Problem was with the missing file permissions for non-admin account. Condition was due to the fact that during the update "override default file locations" selection was missed, and program was using default location, and the location was not readable for a non-admin account. Fix was to redefine file locations properly with an account that had admin permissions.

That solved the crash issue. Reason was quite well described in the debug log that was produced after the crash. ("Unable to open hst-file").

Unfortunately a new problem with skipping files (files not being backed up) has appeared with the latest release. Problem is similar to what is described on the forum regarding spanish letters, but this time with scandinavian characters Ä and ä. And not affecting all the files with those letters, just randomly to some of them. I'll add better description to related thread.

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