BTray Hanging up Shutdown

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JDLinn
Posts: 8
Joined: Wed Feb 26, 2014 2:10 pm

BTray Hanging up Shutdown

Post by JDLinn » Sat Mar 14, 2015 1:04 pm

"Btray" is hanging up the shutdown for Backup4All. It must come "with" Backup4all because I've never seen it before in installed Backup4all. If we disable it in the startup menu (config.sys), will this harm the Backup4All program?

Thank you - Doug

JDLinn
Posts: 8
Joined: Wed Feb 26, 2014 2:10 pm

Re: BTray Hanging up Shutdown

Post by JDLinn » Sun Mar 15, 2015 12:58 pm

This BTray thing you folks have sucks. I disabled it from the windows startup, and it still hung up the computer when it tried to shut down.

Does somebody have an answer for this?

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: BTray Hanging up Shutdown

Post by Support » Mon Mar 16, 2015 2:21 pm

Hi,

Do you have the latest version of Backup4all 5.3.723?
If not, please install it.
If you want to disable the tray icon, please open Backup4all and go to File->Options->Startup.
Uncheck the "Show tray icon" and press OK.

JDLinn
Posts: 8
Joined: Wed Feb 26, 2014 2:10 pm

Re: BTray Hanging up Shutdown

Post by JDLinn » Wed Mar 18, 2015 12:40 am

Yes I have the newest. I turned it off, and the thing still crashes when I try to get it to automatically shutdown after the backup. I had it working perfectly for a couple years .. now nada.

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: BTray Hanging up Shutdown

Post by Support » Wed Mar 18, 2015 9:34 am

Hi,

I created a ticket for our developers to find the btray problem and fix it.

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