Backup4all crashing during backups

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meyersmp
Posts: 2
Joined: Tue Apr 12, 2011 9:15 pm

Backup4all crashing during backups

Post by meyersmp » Tue Apr 12, 2011 9:25 pm

I'm running backup4all pro vs 4.5 build 245 on windows 7 x64. When I try to backup to an sftp source the job will start running the indexing of the files and then when it goes to connect to the sftp source the program crashes with the typical windows crash window saying that the program has stopped working. Backups to destinations other than sftp don't seem to have any issues. I am able to test the connection fine in bacup4all and I'm able to connect with filezilla to the sftp target and copy files with the same user account I have in the backup4all program.

Starting to get frustrated. Any advice on how to fix it? Thanks in advance.

meyersmp
Posts: 2
Joined: Tue Apr 12, 2011 9:15 pm

Re: Backup4all crashing during backups

Post by meyersmp » Tue Apr 12, 2011 9:30 pm

Update: I've been trying to do a "mirror" backup and I switched it to incremental and no crash. I need to be able to do a mirror though.

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup4all crashing during backups

Post by Support » Wed Apr 13, 2011 12:33 pm

Hi,

We will connect to your computer to see the exact problem.

atlasvia
Posts: 1
Joined: Sun Jul 24, 2011 4:58 pm

Re: Backup4all crashing during backups

Post by atlasvia » Sun Jul 24, 2011 5:03 pm

I'm running backup4all pro vs 4.6 build 253 on windows 2008 R2 standard x64. When I try to backup to an sftp source the job will start running the indexing of the files and start copy files to the sftp source, but when pass 3 or 4 hour the program crashes.

in a moment of backup the backu4all has (log in de FTP server Ser-u). it a loop:

{0x0000ff0c} SSH_FXP_OPENDIR
{0x0000ff0c} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff0d} SSH_FXP_MKDIR: ruta: "/./backup sftp/C"
{0x0000ff0d} SSH_FX_FILE_ALREADY_EXISTS: File already exists.
{0x0000ff0e} SSH_FXP_REALPATH: ruta: "./backup sftp"
{0x0000ff0e} SSH_FXP_REALPATH
{0x0000ff0e} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff0f} SSH_FXP_OPENDIR
{0x0000ff0f} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff10} SSH_FXP_REALPATH: ruta: "./backup sftp"
{0x0000ff10} SSH_FXP_REALPATH
{0x0000ff10} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff11} SSH_FXP_REALPATH: ruta: "./backup sftp"
{0x0000ff11} SSH_FXP_REALPATH
{0x0000ff11} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff12} SSH_FXP_OPENDIR
{0x0000ff12} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff13} SSH_FXP_MKDIR: ruta: "/./backup sftp"
{0x0000ff13} SSH_FX_FILE_ALREADY_EXISTS: File already exists.
{0x0000ff14} SSH_FXP_REALPATH: ruta: "./backup sftp/C"
{0x0000ff14} SSH_FXP_REALPATH
{0x0000ff14} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff15} SSH_FXP_OPENDIR
{0x0000ff15} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff16} SSH_FXP_REALPATH: ruta: "./backup sftp/C"
{0x0000ff16} SSH_FXP_REALPATH
{0x0000ff16} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff17} SSH_FXP_REALPATH: ruta: "./backup sftp/C"
{0x0000ff17} SSH_FXP_REALPATH
{0x0000ff17} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff18} SSH_FXP_OPENDIR
{0x0000ff18} SSH_FX_NO_SUCH_FILE: No such file.
{0x0000ff19} SSH_FXP_MKDIR: ruta: "/./backup sftp/C"
{0x0000ff19} SSH_FX_FILE_ALREADY_EXISTS: File already exists.
{0x0000ff1a} SSH_FXP_REALPATH: ruta: "./backup sftp"

Support
Posts: 1484
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup4all crashing during backups

Post by Support » Mon Jul 25, 2011 12:37 pm

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com.
To find it, go to View->Job Logs->Last backup log.

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