Backup view not correct

Have questions about Backup4all, or having problems using it? Ask here for help.
Post Reply
ganix
Posts: 7
Joined: Wed Mar 17, 2010 10:32 am

Backup view not correct

Post by ganix » Sun Apr 18, 2010 5:12 pm

Hello,

I've observerd that sometimes backup view is not correct because some backed-up files don't appear in the list. I've not been able to find a pattern for this behaviour. Two snapshots are included.

In the first one (fail01) 3 files where copied with total amont of 29 MB (correct) BUT in the above list only one of them is shown.
In the second one (fail02) 23 copied but only 9 are shown.

Notice that both examples filters are cleared.

Can you explain this behaviour?
Attachments
logs.zip
(4.34 KiB) Downloaded 203 times
Fail02.jpg
Fail02.jpg (89.78 KiB) Viewed 2461 times
Fail01.jpg
Fail01.jpg (55.53 KiB) Viewed 2461 times

Support
Posts: 1471
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup view not correct

Post by Support » Tue Apr 20, 2010 9:08 am

Hi,

We cannot reproduce the problem here.
Please send us the backup catalog (bkc file) to support[at]backup4all[dot]com.
To find it, go to View->Open Folder->Catalog Folder.
If the file is large, please put it into a zip archive.

Support
Posts: 1471
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup view not correct

Post by Support » Wed Apr 21, 2010 12:28 pm

After receiving your backup catalog, we were able to see all files in Backup View. There is no problem here.
Please make sure you have the latest version of Backup4all.

The screen shots are attached
image01.JPG
image01.JPG (158.61 KiB) Viewed 2442 times
image02.JPG
image02.JPG (160.52 KiB) Viewed 2442 times

ganix
Posts: 7
Joined: Wed Mar 17, 2010 10:32 am

Re: Backup view not correct

Post by ganix » Wed Apr 21, 2010 7:34 pm

Hi again,

I've found what the problem is!! Or at least I can reproduce it. In the images you attached in the last reply I observed that the "hide/show filters where different" from mine. I always have "excluded files" filter OFF because I'm just interested in wich have been backed up (Fig01).

If you part from this state ("excluded files" filter OFF) you can reproduce the problem. I send you a video-capture ilustrating the bug.

Hope this helps...

Support
Posts: 1471
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup view not correct

Post by Support » Thu Apr 22, 2010 12:25 pm

Hi,

The files are correctly shown here. Please see if you have this problem with all other backup jobs.

ganix
Posts: 7
Joined: Wed Mar 17, 2010 10:32 am

Re: Backup view not correct

Post by ganix » Thu Apr 22, 2010 1:37 pm

Hi,

Yes, this issue occurs with all jobs here -all with excluded files. I've emailed you a video-capture showing it. And yes, my program version is the latest one, downloaded from your website :shock:

Anyway I downloaded and installed program in a virtualized WinXP (fresh XP!), put both catalogs sent to you in Catalogs folder and... problem appeared. So I guess it's not very difficult to reproduce it with all the given tips... :|

Can I do anything to help you? ;)

Support
Posts: 1471
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup view not correct

Post by Support » Fri Apr 23, 2010 8:53 am

Hi,

We were able to reproduce the situation and we will fix it.

Post Reply