Backup to FTP failing

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Sandwiches
Posts: 2
Joined: Mon Jul 01, 2013 7:48 am

Backup to FTP failing

Post by Sandwiches » Mon Jul 01, 2013 7:54 am

any ideas with the error below guys?


Cannot upload file "C:\Users\administrator\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\backup.bkc" to "/{7480F91D-4155-4C09-86C4-C3E35B667851}" (FTP).
550 Operation not permitted.

1. why is it trying to upload a file I have not specified to upload?
2. how do I stop it from uploading this file or give the application the relevant permissions to do so?

thanks

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup to FTP failing

Post by Support » Tue Jul 02, 2013 5:17 am

Hi,

1. The file you are talking about is the backup catalog. It is uploaded with a temporary name in order not to overwrite the old catalog from FTP in case the upload fails. If the upload is successful, the file will be renamed to the correct name and will replace the old catalog.
2. Please make sure you have enough permissions to upload files in that location using that FTP account. You can also try with another FTP client using the same account.

Sandwiches
Posts: 2
Joined: Mon Jul 01, 2013 7:48 am

Re: Backup to FTP failing

Post by Sandwiches » Tue Jul 02, 2013 1:56 pm

thanks. Where do I check the permissions?

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup to FTP failing

Post by Support » Wed Jul 03, 2013 5:55 am

Hi,

Depending on the FTP server you have, you can check the permissions in the server console, or in the same place where you created the FTP account.

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