Backup takes a long time

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JeffR
Posts: 4
Joined: Wed Aug 06, 2014 2:50 am

Backup takes a long time

Post by JeffR » Wed Aug 06, 2014 4:33 am

Windows 7 Pro 64bit. My backup (Backup4All Pro v5.1.0.541) normally takes approx 40mins (6.85GB). Actual backup takes approx 15mins and the copying of archive takes approx 25mins. Don't understand why copying the archive (to USB flash drive) should take so long. Is this normal ?

Support
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Re: Backup takes a long time

Post by Support » Wed Aug 06, 2014 12:46 pm

Hi,

That depends of the read/write speed of the USB drive and the port type you use: USB 2.0/3.0

ramblreb
Posts: 3
Joined: Thu Jan 05, 2017 2:04 am

Re: Backup takes a long time

Post by ramblreb » Thu Jan 05, 2017 2:15 am

Same question. My backup is just under 97 gigs and I backup to a solid state drive (5gbps max) through a USB 3.0 6gbps port. Why does it take over 8 hours to backup and test a 97 gig backup?

Support
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Re: Backup takes a long time

Post by Support » Thu Jan 05, 2017 3:05 pm

Hi,

@ramblreb:
How long does it take to copy 1 GB to that drive using Windows Explorer?
Please send us the last backup log to support[at]backup4all[dot]com

ramblreb
Posts: 3
Joined: Thu Jan 05, 2017 2:04 am

Re: Backup takes a long time

Post by ramblreb » Thu Jan 05, 2017 10:41 pm

It took 1 minute 20 seconds to copy 1.14 GB to that drive

Support
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Re: Backup takes a long time

Post by Support » Fri Jan 06, 2017 12:27 pm

Hi,

Can you send us the last backup log for that job?

ramblreb
Posts: 3
Joined: Thu Jan 05, 2017 2:04 am

Re: Backup takes a long time

Post by ramblreb » Wed Jan 11, 2017 4:04 pm

As stated before I did send the requested log file in and I have not received a response yet.

Support
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Re: Backup takes a long time

Post by Support » Thu Jan 19, 2017 10:02 am

Hi,

We sent you the reply in the next day, but we received no response from you.
Here is the email:

Please follow these steps:
1. Download the latest version of Backup4all 5.5.850 from: http://www.backup4all.com/download/setu ... full-5.exe
2. Go to File->Options->Logs and history.
3. Select “Unlimited size” and “Log detailed information” options.
4. Run again the backup and send us the new log file.

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