Backup job stopped running...stuck in creating file list

[suportesps]

The job gets stuck creating the file list for hours, it happened at the beginning of the year, I had to do another job, it worked and last week it happened again, I did another job and it worked, but today it got stuck again. What could it be?

[Adrian (Softland)]

Hi,

In this case, please kill the bbackup.exe process from Task Manager.
Then go to Backup Properties->Advanced page.
Uncheck the "Smart file scanning mode" option and press Save.
Run again the backup and let us know if you still have the problem.

[suportesps]

Thanks Adrian, it worked.

[suportesps]

Adrian (Softland) wrote:
> Hi,
>
> In this case, please kill the bbackup.exe process from Task Manager.
> Then go to Backup Properties->Advanced page.
> Uncheck the "Smart file scanning mode" option and press Save.
> Run again the backup and let us know if you still have the problem.


Thanks Adrian, it worked.

[Adrian (Softland)]

Hi,

I'm glad you were able to solve the problem.