Backup Hangs with Updating Catalog

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gregs
Posts: 2
Joined: Fri Feb 01, 2013 12:45 am

Backup Hangs with Updating Catalog

Post by gregs » Fri Feb 01, 2013 12:49 am

Just updated to current pro version. I'm backing up to a new synology NAS. The base backup went smoothly. Second back up (fast mirror) backed up files, but the jog hangs at "updating backup catalog". I force quite, rebooted, and tried again with same result. Any incompatability with synology NAS.

Support
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Re: Backup Hangs with Updating Catalog

Post by Support » Fri Feb 01, 2013 12:37 pm

Hi,

Please send me the last backup log and the backup catalog from destination, to support[at]backup4all[dot]com

gregs
Posts: 2
Joined: Fri Feb 01, 2013 12:45 am

Re: Backup Hangs with Updating Catalog

Post by gregs » Sat Feb 02, 2013 12:06 am

I deleted the destination folder, so can't send that. Deleted the backup job and recreated new one, so I'll try again. Where are the logs kept on my hard drive (not destination)? Thanks.

Support
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Joined: Wed Dec 16, 2009 12:46 pm
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Re: Backup Hangs with Updating Catalog

Post by Support » Mon Feb 04, 2013 8:16 am

Hi,

To find the logs folder, go to View->Job Logs->Open Log folder

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