Backup Failure

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citta
Posts: 2
Joined: Thu May 20, 2010 8:59 am

Backup Failure

Post by citta »

A regular backup has started failing with the error message List index out of bounds (-1)

ANy ideas?
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Adrian (Softland)
Posts: 1970
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup Failure

Post by Adrian (Softland) »

Hi,

Please send us the backup log and the catalog file to support[at]backup4all[dot]com.
To find the files, go to View->Open Folder->Catalog folder, and View->Job Logs->Last backup log.
Put the files into a zip/rar archive.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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citta
Posts: 2
Joined: Thu May 20, 2010 8:59 am

Re: Backup Failure

Post by citta »

Cured by downloading and installing the latest version of Backup4all 4.4 build 207
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Adrian (Softland)
Posts: 1970
Joined: Wed Dec 16, 2009 12:46 pm

Re: Backup Failure

Post by Adrian (Softland) »

Hi,

I'm glad the problem is fixed now.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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