Backup Failure

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citta
Posts: 2
Joined: Thu May 20, 2010 8:59 am

Backup Failure

Post by citta » Thu May 20, 2010 9:02 am

A regular backup has started failing with the error message List index out of bounds (-1)

ANy ideas?

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup Failure

Post by Support » Thu May 20, 2010 12:43 pm

Hi,

Please send us the backup log and the catalog file to support[at]backup4all[dot]com.
To find the files, go to View->Open Folder->Catalog folder, and View->Job Logs->Last backup log.
Put the files into a zip/rar archive.

citta
Posts: 2
Joined: Thu May 20, 2010 8:59 am

Re: Backup Failure

Post by citta » Thu May 20, 2010 3:38 pm

Cured by downloading and installing the latest version of Backup4all 4.4 build 207

Support
Posts: 1491
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup Failure

Post by Support » Wed May 26, 2010 10:02 am

Hi,

I'm glad the problem is fixed now.

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