Backup4all Forum

my backup failed with a zip memory error so I updated to version 5 and unticked the use memory for catalog option.

the bsckup now transfers all the files to zip but fails when writing the catalog with a partially locked error.

ive turned the memory option back on and have the same problem.

how can I resolve this?

if I am having problems writing the catalog shall I untick the 'use local catalog' option?

will the backup still be useable whilst I figure this out?

please see the log below.

[08/05/2014 05:25:22] Backup4all 5.0.436
[08/05/2014 05:25:22] C:\Program Files (x86)\Softland\Backup4all 5\bBackup.exe /GUI {1C0CBCEF-C57D-4A2E-95F6-AA0483EAC055} /JOB {0A9DDFC7-E347-4C94-904B-3E4AF610635C}
[08/05/2014 05:25:22] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[08/05/2014 05:25:22] Operating system: Windows 7 Professional Service Pack 1 (build 7601)
[08/05/2014 05:25:22] Starting backup for "Daily Backup of Y and Sales Data" at 08/05/2014 05:25:22
[08/05/2014 05:25:22] Backup Summary:
General:
Name: Daily Backup of Y and Sales Data
Tags:
Description:
Ini file: C:\Users\server\AppData\Roaming\Softland\Backup4all 5\Jobs\{0A9DDFC7-E347-4C94-904B-3E4AF610635C}.ini
Destination:
Destination type: External hard drive
Drive: G:
Folder: G:\
Catalog: G:\Daily Backup of Z and Y.bkc
Lock the destination to this external hard drive: No
Enable disk spanning: No
Source(s):
\\lettingsfiles\lettings-data
D:\newportserver
Filters:
Main:
Include filter:
Include all files.
Exclude filter:
Hiberfil on System Drive - use as exclude
( File name = 'hiberfil.sys'
AND Folder name = '%SystemDrive%')
OR
Pagefile on System Drive - use as exclude
( File name = 'pagefile.sys'
AND Folder name = '%SystemDrive%')
OR
Temporary Files - use as exclude
( File name = '*.tmp|*.temp|*.bak|*.chk|*.bkc-journal')
OR
Temporary Folders - use as exclude
( Folder name = '%temp%|%USERPROFILE%\Local Settings\Temporary Internet Files|?:\System Volume Information|?:\Recycler|?:\Recycled|%SystemRoot%\Temp\*')
Backup type:
Type: Full
Use block backup: No
Save storage space: No
Clear archive bit: No
Compression:
Compression level: none
Do not compress files of type: *.zip|*.rar|*.mp3|*.avi|*.7z|*.gif|*.png|*.jpeg|*.jpg|*.mpg|*.gz|*.gzip|*.mov|*.swf
Always use temporary folder to create zip files: No
Use alternate zipping mode: No
Password: no password
Zip split size: Automatic
Create independent splits: No
Advanced settings:
Backup:
Use local catalog: Yes
Compress catalog in destination: No
Test after backup: No
Delete sources after successful backup: No
Repair catalog: No
Ask for backup label before execution: No
Backup open files: No
Store temporary catalog data in memory: Yes
Backup execution priority: Normal priority
Actions:
Action before backup: not enabled
Action after backup: not enabled
Comparison:
Comparison criteria: [Size, Read-Only, Archived, Hidden, System]
Sounds: not enabled
Emails: not enabled
Scheduler:
Abort backup when source drives are not available: No

[08/05/2014 05:26:00] Checking if the drives of the sources exist
[08/05/2014 05:26:02] Checking backup destination (External hard drive)
[08/05/2014 05:26:02] Creating the list of files to backup
[08/05/2014 05:29:16] Folders found to backup: 3,848
[08/05/2014 05:29:16] Files found to backup: 183,403 (152.44 GB)


[08/05/2014 05:29:24] Archiving files to 141_lettingsfiles_lettings-data.zip

[08/05/2014 06:18:59] Archiving files to 141_D.zip

[08/05/2014 07:52:26] Saving backup catalog "C:\Users\server\AppData\Roaming\Softland\Backup4all 5\Catalogs\Daily Backup of Y and Sales Data.bkc"
Backup aborted. Reason:
Could not copy "C:\Users\server\AppData\Roaming\Softland\Backup4all 5\Catalogs\Daily Backup of Y and Sales Data.bkc" to "G:\Daily Backup of Z and Y.bkc".
The process cannot access the file because another process has locked a portion of the file.
Total number of files added to backup: 183403
Total number of folders added to backup: 3848
Total size of files added to backup: 152.44 GB (uncompressed), 152.49 GB (compressed)
Number of files excluded: 0
Number of folders excluded: 0
Next scheduled backup: 08/05/2014 18:40:00
Backup aborted at 08/05/2014 08:04:42 with 1 error(s), 0 warning(s)

I was already reporting the catalog/database locking issue that happens from time to time:

The log shows this error: "Error: SQL error "DELETE FROM
JobStatus WHERE JobGuid="{25909D53-9918-4230-9206-08D018B0CD14}" AND
ActionType=0" - database is locked, database is locked (5) (SQL81)",
however the UI does not show anything, seems like the job is finished
fine, but very quickly. I suppose you would want to warn something in
this case.

I would suggest the author to request user to retry the action in the case of locking instead of just throwing an error and screwing the backup.

My log doesn't show that SQL error.

Hi,

We will make some changes in application in order to fix this problem.

[quote="Support"]Hi,

We will make some changes in application in order to fix this problem.[/quote]

We're seeing this here with build 596-

Could not copy "C:\Users\Ken Dalziel\AppData\Roaming\Softland\Backup4all 5\Catalogs\Full.bkc" to "F:\Full.bkc".
The process cannot access the file because another process has locked a portion of the file.

Same with build 613

Niamh

@fullbore:
Please send us the complete backup log to support[at]backup4all[dot]com